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Keep my phone number

John82
Newbie
Posts: 3
Registered: ‎29-10-2019

Keep my phone number

Hi.

I am process of moving to Plusnet. Would like to keep my landline phone number. Can you please confirm that will happen.

Thanks,

John

5 REPLIES 5
Townman
Superuser
Superuser
Posts: 20,122
Thanks: 8,208
Fixes: 104
Registered: ‎22-08-2007

Re: Keep my phone number

Hi John,

A warm welcome to the forums.

Yes you should be able to retain your existing number, number portability is an Ofcom requirement on all losing service providers. However in some circumstances the number porting process can be complicated and has been seen to go wrong, invariably due to unhelpful behaviours by the losing supplier(s). Typically such situations relate to numbers previously ported between suppliers.

Who is your current supplier?

Who does your phone number belong to? Look up phone number network owner in Google.

If your current supplier and phone number owner are both LLU providers (Sky or Talk Talk) but not the same provider, your migration order to PlusNET might need a watchful eye.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

John82
Newbie
Posts: 3
Registered: ‎29-10-2019

Re: Keep my phone number

Hi there,

 

My current supplier is Vodafone and from Googling, it appears BT owns the number.

 

Thanks for helping with this.

Kind Regards,

John

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Keep my phone number

 

Hi @John82

 

All the information that @Townman has provided is correct - the only other point I'd add is that if you're migrating to us as part of a house move and that house move takes you away from your current BT Exchange, it isn't always possible to retain your number.

 

If the switch is from a BT owned line to a BT owned line on the same exchange, I wouldn't envisage any issues.

 

Anything you need - just let me know.

 

Thanks

 

Dave

John82
Newbie
Posts: 3
Registered: ‎29-10-2019

Re: Keep my phone number

I've now changed over to Plusnet but my old landline number still hasn't transferred over. Is it possible to still get my old number back?

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 25,902
Thanks: 9,440
Fixes: 1,511
Registered: ‎21-04-2017

Re: Keep my phone number

Hi @John82 I've checked your account with a view to renumber your line to the number you had, but it doesn't look like we were advised what your original number was during the signup journey/process.

Could you send me a private message with your landline number please?

If this post resolved your issue please click the 'This fixed my problem' button.
From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team