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Keep existing phone number from BT when transferring to Plusnet

FIXED
ozedbar1
Newbie
Posts: 1
Thanks: 1
Registered: ‎08-11-2017

Keep existing phone number from BT when transferring to Plusnet

Hi, I received an email after ordering broadband and home phone and the number quoted is different from my existing BT number.

Obviously  want to keep the same number but there was never a suggestion from Plusnet that this would be different.

Is this just an admin error or does it need to be chased. Have called Plusnet but have message saying wait is 30mins min!

Many thanks.

 

 

 

1 REPLY 1
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,142
Thanks: 998
Fixes: 403
Registered: ‎01-01-2012

Re: Keep existing phone number from BT when transferring to Plusnet

Fix

If you can PM me the number you want to keep we'll see what we can do.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team