Keep existing phone number from BT when transferring to Plusnet

[#1]

Hi, I received an email after ordering broadband and home phone and the number quoted is different from my existing BT number.

Obviously  want to keep the same number but there was never a suggestion from Plusnet that this would be different.

Is this just an admin error or does it need to be chased. Have called Plusnet but have message saying wait is 30mins min!

Many thanks.

[#2 · Accepted solution]

If you can PM me the number you want to keep we'll see what we can do.