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Keep existing landline number

amp990
Newbie
Posts: 2
Thanks: 1
Registered: ‎30-09-2022

Keep existing landline number

Hi I’ve just switched from TalkTalk today, I’ve received all my information but they have allocated me a new landline number. I didn’t see anything asking about keeping my number I just presumed that I would. My parents are both in their late 80s and I feel this would be a problem for them (even if I wrote the new number down they would keep trying the old one). We’re not moving house and have had this number for at least 30 years. Please can somebody help. Thank you
5 REPLIES 5
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Keep existing landline number

Hi @amp990,

Thank you for reaching out to us and I'm happy to hear that you've recently decided to take out our services! We may be able to retain your current number, but it can depend on the circumstances - which provider are you currently with?

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
RealAleMadrid
Aspiring Hero
Posts: 2,698
Thanks: 1,384
Fixes: 59
Registered: ‎07-07-2009

Re: Keep existing landline number

Have you read the opening post @TheMightyAJ  the OP is switching from TALKTALK.🙄

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Keep existing landline number

So they are - my bad! In that case @amp990, just let us know once the phone line's gone live and we can look at placing an order to change your number to the old one. Of course, if you have any questions in the meantime, just let me know and I'll be happy to help Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
amp990
Newbie
Posts: 2
Thanks: 1
Registered: ‎30-09-2022

Re: Keep existing landline number

It’s been sorted now thank you
TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Keep existing landline number

I'm glad to hear that @amp990, just let us know if there's anything else we might be able to help out with and I'll be happy to assist Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team