Just Switched To PN - Phone Line Constantly Engaged
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Just Switched To PN - Phone Line Constantly Engaged
19-09-2017 12:56 PM
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Hello,
I've just switched from Sky to Plusnet and am having problems with my phone line. Anyone that calls receives the engaged tone, however, calling out works fine. What could be the issue?
Also tried running the troublershooter which checks the line but that fails...
Thanks
Lynsey
Re: Just Switched To PN - Phone Line Constantly Engaged
19-09-2017 1:30 PM
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Hi Lynsey,
Line tests aren't finding any issues, so I've raised a ticket on your account with the next step.
I hope this helps
Anoush
Re: Just Switched To PN - Phone Line Constantly Engaged
19-09-2017 6:30 PM
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I've followed the instructions and the fault still occurs. I've replied to the ticket requesting an engineer be sent.
What could be the cause for this issue immediately after switching to yourselves?
Re: Just Switched To PN - Phone Line Constantly Engaged
20-09-2017 11:29 AM
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When you switched away from Sky to PN, an Openretch engineer had to visit the local exchange to physically disconnect you from Sky's LLU equipment to connect to the BT Wholesale network used by PN - they have obviously c**ked up the changeover!!
Re: Just Switched To PN - Phone Line Constantly Engaged
20-09-2017 2:05 PM
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Would that also explain why I'm only receiving ~53Mbs when my line speed is estimated at 69Mbs of a max speed of 78Mbs.
I was receiving a stable 37.4Mbs of up to 40Mbs through Sky.
Re: Just Switched To PN - Phone Line Constantly Engaged
20-09-2017 2:32 PM
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I've followed the instructions and the fault still occurs. I've replied to the ticket requesting an engineer be sent.
Line tests aren't completing now, so I've not been able to book an appointment.
I have however raised a fault with Openreach. We'd expect an update over the next 48 hours.
I apologise for the inconvenience caused.
What could be the cause for this issue immediately after switching to yourselves?
It could be a problem at the exchange.
Re: Just Switched To PN - Phone Line Constantly Engaged
22-09-2017 8:22 AM - edited 22-09-2017 8:35 AM
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Good morning,
We still have no phone line 4 days after switching from Sky, please can you provide an update.
Re: Just Switched To PN - Phone Line Constantly Engaged
22-09-2017 8:47 AM
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If you dial 17070 does it give you the correct number?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Just Switched To PN - Phone Line Constantly Engaged
22-09-2017 9:06 AM
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It does, yes.
Re: Just Switched To PN - Phone Line Constantly Engaged
27-09-2017 11:14 AM
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Openreach have just visited and the issue is down to the porting of my phone number...
Re: Just Switched To PN - Phone Line Constantly Engaged
02-10-2017 4:56 PM
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Sorry to hear this isn't resolved still. I believe one of my colleagues from the faults team has contacted Openreach with regards to the porting issue. We'll be in touch when we have more info.
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