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Jargon busting

prernakapoor
Not applicable
Posts: 2
Registered: ‎21-01-2013

Jargon busting

Hi. My landline isn't working and this is part of the update I've been provided. What does this mean? Does this mean that it is confirmed that the fault is not my responsibility and I will not have to bear the cost - the £60 call out charge?
[internal]
NDT
Test Result: Fail - Fault located at exchange (Openreach side of MDF)
Description: FAULT - Wiring fault between EvoTAM and legacy linecard.
TR0000002368153
Thanks!
4 REPLIES 4
spraxyt
Superuser
Superuser
Posts: 10,063
Thanks: 1,369
Fixes: 75
Registered: ‎06-04-2007

Re: Jargon busting

It identifies the fault is at the exchange which is certainly not your responsibility so no risk of being charged on that score.
I know the threat of being charged is always a worry but if you really do the checks Plusnet ask for (rather than just saying you've done them) almost certainly you will have confirmed any faults are not internal to your property so you shouldn't be charged.
David
prernakapoor
Not applicable
Posts: 2
Registered: ‎21-01-2013

Re: Jargon busting

Thanks!
The only test that I could do was connect my phone. I confirmed the instrument was working by connecting it to a working connection at a neighbour's place. However, the other tests that Plusnet recommended can't be carried out by me because I live in a block of flats.
Hoping that this gets resolved sooner rather than later!
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,935
Thanks: 624
Fixes: 175
Registered: ‎27-04-2007

Re: Jargon busting

Hi there,
I've just checked your account and can see that we're expecting another fault update from our suppliers by 5pm tomorrow so I hope that gets resolved soon for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Jargon busting

Hi prernakapoor,
Our suppliers believe that they have resolved the fault for you. Please let us know if this is not the case so we can get the issue investigated further Smiley