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Is there a problem with Plusnet to Plusnet calls right now?

creamola
Grafter
Posts: 51
Registered: ‎28-10-2007

Is there a problem with Plusnet to Plusnet calls right now?

I am on Plusnet home phone and so is my mother.
If I call her Plusnet phone from any NON Plusnet landline, it works fine. However, if I call her on my Plusnet landline (which connects to other NON Plusnet phone without problem) I get an unobtainable (fast beeps - as opposed to engaged) tone.
My problem is therefore only with Plusnet <-> landline calls.
Anybody else?
3 REPLIES 3
Strat
Moderator
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Registered: ‎14-04-2007

Re: Is there a problem with Plusnet to Plusnet calls right now?

Just had a call from my daughter....no problems (both on PN home phone).

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198kHz
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Posts: 5,590
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Registered: ‎30-07-2008

Re: Is there a problem with Plusnet to Plusnet calls right now?

'Number Unobtainable' (NU in the trade) is a continuous tone. The only 'fast beeps' that come to mind is pay tone, as from a payphone - but that seems highly unlikely.  Undecided
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BenTrimble
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,106
Registered: ‎06-02-2008

Re: Is there a problem with Plusnet to Plusnet calls right now?

Calls are routed for PN > PN customers just the same as any BTOR > BTOR customer i.e. BT > BT, BT > PN, Post Office > PN, etc. etc. As such, there's no reason for PN > PN to be broken. If you're having issues dialling a number, it's best to speak to Phone Faults via the usual support mechanisms.