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Is there a list of compatible phones for caller display?

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RichardB
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Re: Is there a list of compatible phones for caller display?

If the issue was due to incorrect wiring like additional tie pairs - would the *#234# report caller id will not be displayed?
Reading the thread it seems that nightsurfer has dialled #234#, after Gandalf reactivated caller ID, which would turn caller id off again...
MymsMan
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Re: Is there a list of compatible phones for caller display?


@RichardB wrote:
As Dan states,
#234# turns caller id off.
Try *234# to turn it back on.
*#234# reports the on/off state of caller id.

These codes are not listed on the (overlong) PlusNet call feature guide page https://www.plus.net/help/phone/call-features/

It does appear possible the OP may have accidentally turned of caller display by using the wrong code

RichardB
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Re: Is there a list of compatible phones for caller display?


@MymsMan wrote:


These codes are not listed on the (overlong) PlusNet call feature guide page https://www.plus.net/help/phone/call-features/


Agreed, I found the codes on several posts /threads in this forum.

I would be interesting to hear from the OP whether *234# turns his caller ID facility on.

 

 

nightsurfer
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Re: Is there a list of compatible phones for caller display?

The facility is already on.  

Dan advised on Monday how to turn caller ID on and check it was active.

I have been using *#234# all week and the message is "Caller ID will be displayed".

Moderator's note by Dick (Strat): Full quote of preceding post removed as per Forum rules.

Gandalf
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Re: Is there a list of compatible phones for caller display?

@nightsurfer the engineer report we've received indicates the issue is resolved. Can you confirm?

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 Anoush Mortazavi
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Townman
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Re: Is there a list of compatible phones for caller display?

Was the issue that which you suggested - ADSL pairs left in place at the exchange?

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Gandalf
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Re: Is there a list of compatible phones for caller display?

Doesn't look like it, and engineer notes are quite sketchy. Sad

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 Anoush Mortazavi
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nightsurfer
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Re: Is there a list of compatible phones for caller display?

Hi,

no, unfortunately the issue is not resolved,  still no caller displayed.

*#234# still reporting "caller ID will be displayed"

MatthewWheeler
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Re: Is there a list of compatible phones for caller display?

Sorry to hear that.

@Gandalf is in later so I'll make him aware and he'll get that chased up for you

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 Matthew Wheeler
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Gandalf
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Re: Is there a list of compatible phones for caller display?

I've contacted our suppliers and they're sending another engineer back out there to the exchange to investigate further.

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 Anoush Mortazavi
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nightsurfer
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Re: Is there a list of compatible phones for caller display?

I received a call from the engineer today,  he was at the exchange and reported that he found the caller ID turned off.

 

I tried the phone when I returned home and found that the caller is still not being displayed.

*#234# states caller id will be displayed.

Perhaps it is time to admit that my phone just won't display the caller ID?

EmilyD
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Re: Is there a list of compatible phones for caller display?

Hi @nightsurfer,


I'm sorry to hear that your caller display still isn't working following the engineer work - I'll let @Gandalf know and he should be in touch over the next few days to discuss the best way forwards.

With the engineer finding an issue with caller display at the exchange, it seems unlikely that there is a problem with your handset. However, if possible I would recommend either borrowing another caller display compatible handset to see if it displays on your line or alternatively trying your handset at another property that has the caller display feature enabled to see if it works there.

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 Emily D
 Plusnet Help Team
nightsurfer
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Re: Is there a list of compatible phones for caller display?

Fix

I obtained an alternative phone to try on the line (Bush Atmos) and that displayed the caller ID OK.

I guess the Panasonic KX-TG-1401 is just not compatible.

Thanks Gandalf for your patience.

 

 

Gandalf
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Re: Is there a list of compatible phones for caller display?

I'm happy to hear we've found the cause of the problem though it is a bit disappointing that your Panasonic handset doesn't work with caller display. If you need any further assistance please feel free to let me know.

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 Anoush Mortazavi
 Plusnet Help Team
198kHz
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Re: Is there a list of compatible phones for caller display?

@nightsurfer  Good to hear that you now have CLID working.

I suspect, though, that the Bush phone is just a bit better at resolving a degraded signal.

Have you, or if not could you, try the Panasonic on a different enabled line?

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