Is there a list of compatible phones for caller display?

[#1]

I have signed up for the new caller display option,  but the number is not displayed.

My phones;  Panasonic KX-TG1401 series, displayed the caller ID when I was with TalkTalk,  so I was hoping they would work with PlusNet,

Is there a list of phones which are known to work (or not work)?

Thanks

[#2]

CLID

You have to select this £option£ with PN; go into MY ACCOUNT section of PN portal and select this add on.

[#3]

Hi, thanks for your reply.

I'm not sure what "£option£" in your reply refers to,  but when I check my call features in the Home Phone Control Panel it states that Caller Display,  Voicemail and Call Protect are all active.

However,  when I dial #234# on the phone it states caller ID will not be displayed.

[#4]

Hi there.

I'm doing the good old remove and re-add trick which should fix this.

I'll let you know once it's re-added, should be within a few hours.

[#5]

Many thanks,

I will check this evening and report the result.

[#6]

Hi Gandalf,

I tried the phone at 6:25pm and no caller ID was displayed.

#234# reported that "caller IDs will not be displayed"

I will try again tomorrow.

[#7]

Thanks for checking.

I've reported a fault to our suppliers for further investigation.

I'll update you when we know more.

[#8]

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@nightsurfer wrote:

Is there a list of phones which are known to work (or not work)?

---

Gandalf is on the case, but I'll just add that there shouldn't be any compatibility issues in changing from TT to PN.

[#9]

Is the facility switched on?

If you've ordered Caller Display check it's switched on by entering the code * # 234 #.

If it's active you'll get the message Caller identity will be displayed. If the facility isn't active then activate it using the code * 234 #.

#234# turned off my cli.

Dan

[#10]

As Dan states,
#234# turns caller id off.
Try *234# to turn it back on.
*#234# reports the on/off state of caller id.

[#11]

Ahh,  thank you.  I tried to find a list of codes,  but was unable to.  I will note these for later.

*#234# states that caller ID will be displayed,  Unfortunately it is not.

Perhaps the PlusNet system is different to the TalkTalk one and it just won't work for my phone.

[#12]

There have been instances where the service is fully operational but a fault on a line card in the exchange inhibits correct functionality.

[#13]

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@nightsurfer wrote:

Perhaps the PlusNet system is different to the TalkTalk one and it just won't work for my phone.

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If Caller Display works on your phone(s) with one ISP it will work with another.

Either it's not been provisioned correctly, or it's an exchange fault - very likely as described by @Townman.

[#14]

In my experience the most common cause of a caller display fault are the tie pairs at the exchange. Last one I had there were LLU ADSL ties still connected to the line when the circuit was FTTC, which stopped caller display from working.

I'll update when we know more.

[#15]

Ah, thanks @Gandalf - I'd almost forgotten those bloomin' ubiquitous tie pairs.