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Is "Ring back" synonymous with "Call Return" ?

longedge
Aspiring Pro
Posts: 397
Thanks: 55
Fixes: 4
Registered: ‎27-01-2008

Is "Ring back" synonymous with "Call Return" ?

From account summary -
"Included:
1471, 141, Voicemail (1571), Ringback (10p per use),"
From call summary-
"callreturn 20/10/2014 14:14:50 00:00:00 £0.20"
Is a call return a ringback and if so why £0.20?
The other question nobody can answer - why don't they listen to me when I say stop dialling 3!!!  Roll_eyes
5 REPLIES 5
AlexD
Rising Star
Posts: 151
Thanks: 7
Fixes: 1
Registered: ‎06-08-2014

Re: Is "Ring back" synonymous with "Call Return" ?

Hi longedge
Good question there. I'll have a look as to why it's been charged 20p and confirm this shortly.
Sorry about this.
Alex
If this post resolved your issue please click the 'This fixed my problem' button
 Alex D
 Plusnet Help Team
AlexD
Rising Star
Posts: 151
Thanks: 7
Fixes: 1
Registered: ‎06-08-2014

Re: Is "Ring back" synonymous with "Call Return" ?

Hi longedge
Please can you drop me a PM with your username. I'm struggling to find your account at present.
Thanks alot Smiley
Alex
If this post resolved your issue please click the 'This fixed my problem' button
 Alex D
 Plusnet Help Team
longedge
Aspiring Pro
Posts: 397
Thanks: 55
Fixes: 4
Registered: ‎27-01-2008

Re: Is "Ring back" synonymous with "Call Return" ?

Hi Alex,
Thanks a lot (it's actually my daughters account which is one of those that I 'look after')
PM sent.
longedge
Aspiring Pro
Posts: 397
Thanks: 55
Fixes: 4
Registered: ‎27-01-2008

Re: Is "Ring back" synonymous with "Call Return" ?

Firstly thank you Alex.
Although they sound as if they are the same thing the two terms describe completely different scenarios then. Call return is where I dial 1471 and then 3 to ring that number. Call back is when I ring a number which is engaged and then use the facility to ring the same number automatically when it becomes free. I've found the terminology confusing in the past but I've got it now  Smiley
Acassim
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,075
Registered: ‎11-06-2007

Re: Is "Ring back" synonymous with "Call Return" ?

Hi longedge,
I'm glad to hear that we could help and clarify on the two terms for you.
I'll pass your thanks over to Alex!