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Is home phone active

amcbride
Grafter
Posts: 115
Registered: ‎01-08-2007

Is home phone active

Received the email "We expect your move to Home Phone to take place on 11/12/2007, however we'll email you if this has to change for any reason."
Should I receive email saying that it is now active? As this is the following day of the suggested date I have not received any notification and the control account is saying it is still being activated.
3 REPLIES 3
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Is home phone active

Hi there,
Generally, you should receive confirmation the day after your home phone service has been activated.
I've just asked Mand to confirm that this has been completed for you.
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Is home phone active

Hi there,
Your order completed yesterday.
We usually receive the reports for activations/transfers out on the day after they occurred.
I'd expect to receive an activation email before lunchtime.
Welcome aboard. Smiley
amcbride
Grafter
Posts: 115
Registered: ‎01-08-2007

Re: Is home phone active

Many thanks for prompt reply Mand. Just confirms that plusnet v BT call centre is no contest.