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Irregular Call Data Updates again

Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Irregular Call Data Updates again

I noticed elsewhere round the forums a couple of comments about call data not being updated correctly.
I've noticed Confirmed Call Data arriving before Unconfirmed on one occasion, and had no Confirmed Call Data from 30th Jan. Didn't make any calls on 28/29th, so don't know about those dates.
80 REPLIES 80
bobboulby
Grafter
Posts: 1,139
Thanks: 4
Registered: ‎20-07-2007

Re: Irregular Call Data Updates again

My last confirmed call was on the 26th January.
I raised a ticket yesterday but no reply yet.
Bob
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Irregular Call Data Updates again

mines the same
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Irregular Call Data Updates again

The scripts are running a bit slowly again.
We've got a problem open to get the fixed.
maranello
Pro
Posts: 1,263
Thanks: 200
Fixes: 2
Registered: ‎11-01-2008

Re: Irregular Call Data Updates again

Is this problem fixed yet? No updates since 26th Feb.
Incidently, where is the £1.99 off Home Phone offer described?
My other car isn't a Ferrari
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Irregular Call Data Updates again

Hmm.  Calls are showing up on another account I've just looked at.
Obviously though, they're not showing on yours.  Have you made many calls in the last few days?
What details are you looking for?
alanf
Aspiring Pro
Posts: 1,931
Thanks: 78
Fixes: 1
Registered: ‎17-10-2007

Re: Irregular Call Data Updates again

No problem for me. A call that I made around midday yesterday had been logged (unconfirmed) by the time I checked at midnight.
maranello
Pro
Posts: 1,263
Thanks: 200
Fixes: 2
Registered: ‎11-01-2008

Re: Irregular Call Data Updates again

Quote from: Jameseh
Have you made many calls in the last few days?

Fair point, I may have inadvertently over-egged the delay.  Embarrassed  Apart from calls made this morning, the only one I can remember in the past week was last night at about 9pm.
Quote from: Jameseh
What details are you looking for?

What are the eligibility requirements (e.g. any restrictions on which package, or length of time as a Home Phone customer), is there a minimum tie-in period?
And how do I sign up?
My other car isn't a Ferrari
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Irregular Call Data Updates again

Sorry - I've just checked with Mand.
The £1.99 special offer was discontinued when the new products were launched.
As far as I know, the only special offer we have running currently is the 8xreferrals offer.
maranello
Pro
Posts: 1,263
Thanks: 200
Fixes: 2
Registered: ‎11-01-2008

Re: Irregular Call Data Updates again


Quote from: Jameseh
The £1.99 special offer was discontinued when the new products were launched.

Thanks for looking into this James. Just a pity that I missed it. I didn't get any notification about the offer, or the £3 off per month on the BBYW products, but the referral bonus offer was sent by email. Twice.
My other car isn't a Ferrari
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Irregular Call Data Updates again

It was sent a second time because we extended the offer.
The £1.99, etc special offers were done by our affiliates, rather than ourselves, hence the reason why we didn't email our customers about it.
Anotherone
Champion
Posts: 19,107
Thanks: 455
Fixes: 21
Registered: ‎31-08-2007

Re: Irregular Call Data Updates again

That all said, back to reply #4, the updates have been tardy again lately, unconfirmed call data was fairly prompt, but confirmed was sometimes a day or two behind. All upto date now though Wink
NotSoNaff
Grafter
Posts: 43
Registered: ‎26-01-2009

Re: Irregular Call Data Updates again

As a relatively new customer this is offered for information, hopefully helping to smooth out these glitches.
Call Confirmation often seems to take a long time.
I usually make a minimum of a couple of calls per day but following a break of two days one was made in the early evening of 5th March, and early this morning 6th March, there no calls since the 3rd March displayed on the Recent Calls list.
Perhaps I am expecting too much of a system which is updated every 4 hours, except from Midnight to 08.00 hours?
pierre_pierre
Grafter
Posts: 19,757
Registered: ‎30-07-2007

Re: Irregular Call Data Updates again

as one who has suffered a lot from this problem, I am happy to say that mine is completely up to date, except for confirmation of one call last evening
James
Grafter
Posts: 21,036
Thanks: 2
Registered: ‎04-04-2007

Re: Irregular Call Data Updates again

Pierre_Pierre is invariably my guinea pig - always the account I look at first to make sure things are working okay!
It's pretty normal for the confirmed calls to be about 24 hours behind, but unconfirmed calls should appear much sooner than that.