Irregular Call Data Updates again
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Irregular Call Data Updates again
04-02-2009 8:19 AM
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I've noticed Confirmed Call Data arriving before Unconfirmed on one occasion, and had no Confirmed Call Data from 30th Jan. Didn't make any calls on 28/29th, so don't know about those dates.
Re: Irregular Call Data Updates again
04-02-2009 8:24 AM
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I raised a ticket yesterday but no reply yet.
Bob
Re: Irregular Call Data Updates again
04-02-2009 8:39 AM
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Re: Irregular Call Data Updates again
04-02-2009 8:56 AM
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We've got a problem open to get the fixed.
Re: Irregular Call Data Updates again
05-03-2009 11:59 AM
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Incidently, where is the £1.99 off Home Phone offer described?
Re: Irregular Call Data Updates again
05-03-2009 12:06 PM
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Obviously though, they're not showing on yours. Have you made many calls in the last few days?
What details are you looking for?
Re: Irregular Call Data Updates again
05-03-2009 12:27 PM
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Re: Irregular Call Data Updates again
05-03-2009 12:30 PM
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Quote from: Jameseh Have you made many calls in the last few days?
Fair point, I may have inadvertently over-egged the delay. Apart from calls made this morning, the only one I can remember in the past week was last night at about 9pm.
Quote from: Jameseh What details are you looking for?
What are the eligibility requirements (e.g. any restrictions on which package, or length of time as a Home Phone customer), is there a minimum tie-in period?
And how do I sign up?
Re: Irregular Call Data Updates again
05-03-2009 12:40 PM
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The £1.99 special offer was discontinued when the new products were launched.
As far as I know, the only special offer we have running currently is the 8xreferrals offer.
Re: Irregular Call Data Updates again
05-03-2009 1:12 PM
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Quote from: Jameseh The £1.99 special offer was discontinued when the new products were launched.
Thanks for looking into this James. Just a pity that I missed it. I didn't get any notification about the offer, or the £3 off per month on the BBYW products, but the referral bonus offer was sent by email. Twice.
Re: Irregular Call Data Updates again
05-03-2009 1:24 PM
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The £1.99, etc special offers were done by our affiliates, rather than ourselves, hence the reason why we didn't email our customers about it.
Re: Irregular Call Data Updates again
05-03-2009 11:54 PM
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Re: Irregular Call Data Updates again
06-03-2009 4:02 AM
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Call Confirmation often seems to take a long time.
I usually make a minimum of a couple of calls per day but following a break of two days one was made in the early evening of 5th March, and early this morning 6th March, there no calls since the 3rd March displayed on the Recent Calls list.
Perhaps I am expecting too much of a system which is updated every 4 hours, except from Midnight to 08.00 hours?
Re: Irregular Call Data Updates again
06-03-2009 8:55 AM
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Re: Irregular Call Data Updates again
06-03-2009 10:25 AM
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It's pretty normal for the confirmed calls to be about 24 hours behind, but unconfirmed calls should appear much sooner than that.
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