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International Freephone numbers - do they cost me?

BRABUS
Grafter
Posts: 660
Registered: 12-01-2010

International Freephone numbers - do they cost me?

I need to ring a support number for Seagate and they only provide this number
00.800.4732.4283

From googling I have found it is meant to be an international freephone number.  There seems to be some confusion about charging or not.  If I call it from my Plus Net land line is it free or not.
7 REPLIES
Petard
Rising Star
Posts: 140
Thanks: 23
Registered: 22-08-2011

Re: International Freephone numbers - do they cost me?

Apparently it's free. See Mand's posting on 11/01/2011:
http://community.plus.net/forum/index.php/topic,91990.5.html
BRABUS
Grafter
Posts: 660
Registered: 12-01-2010

Re: International Freephone numbers - do they cost me?

Cheers, my concern is that the post was nearly 2 years ago and things could well have changed since then.  We could do with a latest update from the PN staff Smiley
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: International Freephone numbers - do they cost me?

I've asked Ben to double check.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: International Freephone numbers - do they cost me?

We haven't processed any of these calls - which is basically the same as saying that we don't charge for them as given the number of calls that we process on a daily basis, we would have seen these before if they were presented to us.
BRABUS
Grafter
Posts: 660
Registered: 12-01-2010

Re: International Freephone numbers - do they cost me?

Cool, so as you are saying that you don't charge then I can ring them up Smiley
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: International Freephone numbers - do they cost me?

Yep Smiley
It probably wont show on your account.
Community Veteran
Posts: 2,106
Registered: 06-02-2008

Re: International Freephone numbers - do they cost me?

As it happens, I don't even have 0080* mapped to anything so I'd see it as soon as a call is made to that number - if we get to see it at all. I can only find anecdotal evidence about the charging structure for this for BT Retail - which points to them not receiving or rating the call either. Please let us know if you do call and whether this shows up so we can confirm this Smiley