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Intermittent Fault

trymyluck
Rising Star
Posts: 56
Thanks: 5
Fixes: 2
Registered: ‎03-03-2012

Intermittent Fault

Has anyone had this type of fault and if so how was it permanently cured?
I have Fibre to the Cabinet phone and broadband from PN. My phone has been cutting out occasionally, or sometimes when I want to dial out I find the phone is 'dead'. However, if someone calls me when my phone is out of action it springs back to life. When the phone is out of action I have tried plugging a corded phone into the master socket behind the faceplate but find the line is dead. Broadband seems to be unaffected however.
What kind of fault is temporarily cured by someone ringing me? 
2 REPLIES 2
Strat
Community Veteran
Posts: 31,319
Thanks: 1,638
Fixes: 565
Registered: ‎14-04-2007

Re: Intermittent Fault

Sounds like a bad joint somewhere.
The incoming call puts a higher voltage on the line temporarily cleaning the bad joint.
It would need reporting to your telephone service provider as a phone fault.
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adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 16,054
Thanks: 649
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Registered: ‎27-04-2007

Re: Intermittent Fault

@trymyluck
Sorry to hear about the issue. I can see a fault has been raised and that a phone engineer is due to visit tomorrow.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team