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Installation Fears
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Installation Fears
03-10-2010 1:47 AM
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Hi people.I've just signed up to plusnet value package with no problem and i have been given an installation date.My concern lies in the fact that there is a phone line in this house already from previous owners.We moved in quite a long time ago (like 16 years ago) and have not thought about getting broadband until now.The installation date is 04/10/2010 and wanted to know if this is going to be a problem for the engineers that will come.
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Re: Installation Fears
03-10-2010 10:48 AM
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Welcome to the forum Renzokuken.
Are you saying that there are two phone lines to your property?
Are you saying that there are two phone lines to your property?
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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Re: Installation Fears
03-10-2010 3:57 PM
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Yeah the previous owner had two phonelines in the house already.When plusnet come tomorrow will this be an inconvenience for them cause I don't know how this phoneline stuff works ?.Would this be treated as a stopped line by any chance ?
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Re: Installation Fears
03-10-2010 4:56 PM
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If you've taken over one line for voice a few years ago and provided PN with it's number I don't see any problems.
BTW....BT Openreach will probably pay you a visit tomorrow not PN
BTW....BT Openreach will probably pay you a visit tomorrow not PN
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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Re: Installation Fears
04-10-2010 9:59 PM
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Well it seems my fears came true today.Yeah BT Openreach came today and had a look at both of the lines.Turns out one was completely dead and the other one was weak in signal.So they said they would need to install a new line but they couldn't install a new one today because the box with all the wiring for the houses was locked.I now need to make a new appointment (soon as possible) as i have obtained the key to open the box.But how do i go about making a new appointment ?
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Re: Installation Fears
05-10-2010 8:56 AM
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Hi Renzokuken,
I can see you've raised a ticket, this is with our provisioning team who will be in touch with you soon to arrange a new appointment. Hopefully they'll be able to bring the installation forward for you but I can't make any guarantees I'm afraid.
I can see you've raised a ticket, this is with our provisioning team who will be in touch with you soon to arrange a new appointment. Hopefully they'll be able to bring the installation forward for you but I can't make any guarantees I'm afraid.
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