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Install phone line to rebuilt house

nollag2006
Dabbler
Posts: 12
Registered: ‎11-05-2020

Install phone line to rebuilt house

Hello

I have recently demolished, and rebuilt my house

We are looking to move back in in 6 weeks or so.

I spoke with OpenReach, and they advised that I need to get my existing ISP (Plusnet) to reinstate the overhead telephone line to the property.

How do I go about that? Whenever I log into my Plusnet account, I get an error message and the online chat and phone lines dont seem to be working.

Thanks

4 REPLIES 4
Overscore
Rising Star
Posts: 97
Thanks: 25
Registered: ‎07-08-2020

Re: Install phone line to rebuilt house

Regrettably you'd find it quicker to write to them the old-fashioned way, recorded delivery. They are not answering the phone, or you get cut off after 35min, and the chat system is non-existent.

I'm surprised that it is Plusnet's responsibility to re-instate the overhead telephone line; I'd have thought that was for BT alone, but I may be wrong.

What is the error message you get when trying to access your Plusnet account?

How long has your contract left to run? I'm thinking that by changing provider to one of the bigger ones you may have more luck , although leaving before the end of contract would incur a penalty, but maybe worth paying bearing in mind the service you've had so far.

Good luck

198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Install phone line to rebuilt house


@Overscore wrote:

I'm surprised that it is Plusnet's responsibility to re-instate the overhead telephone line;


Openreach, as owner's of the network, will carry out the work required by the end user when they are tasked by Plusnet.

The difficulty of late, of course, is for the end user to contact Plusnet in the first place.  wall.gif

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)
Overscore
Rising Star
Posts: 97
Thanks: 25
Registered: ‎07-08-2020

Re: Install phone line to rebuilt house

Hi, OK, understood.

Have you seen this email address:

support@plus.net        to contact them,

and this link: (a company called CSC seems to deal with 'tickets')

https://www.plus.net/wizard/

 

O

 

198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: Install phone line to rebuilt house

The email address is a 'From' address which does not accept incoming emails - Plusnet do not accept any customer service emails.

CSC?Huh

The link is for raising tickets on a very limited number of issues.

If you want the best seat in the house, move the cat
FTTC 40/10   Billion 8800NL
BT technician (Retired)