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Incorrect address held by Openreach?
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Incorrect address held by Openreach?
12-03-2016 10:50 AM
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When I joined Plusnet a couple of months ago, I noticed on the "check availability" page that my address appeared twice, but with subtly different variations.
If I picked one of the versions of my address, it couldn't make a match with my phone number and told me I'd need a new line. But the other version of my address (but which is not actually *quite* my correct address) worked ok.
A few year ago I tried to go to Talk Talk and they couldn't make the transfer happen (keeping my number), as they couldn't make a match to my phone number + address. So I think Openreach's data might not be right for my home.
I've read a few topics on here about people having trouble moving providers, and HarryB has been able to correct Openreach's data using the Openreach Data Integrity (ORDI) robot.
Could anyone check (and possibly fix) the address data for my line too?
Many thanks
Anthony
If I picked one of the versions of my address, it couldn't make a match with my phone number and told me I'd need a new line. But the other version of my address (but which is not actually *quite* my correct address) worked ok.
A few year ago I tried to go to Talk Talk and they couldn't make the transfer happen (keeping my number), as they couldn't make a match to my phone number + address. So I think Openreach's data might not be right for my home.
I've read a few topics on here about people having trouble moving providers, and HarryB has been able to correct Openreach's data using the Openreach Data Integrity (ORDI) robot.
Could anyone check (and possibly fix) the address data for my line too?
Many thanks
Anthony
Message 1 of 4
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Re: Incorrect address held by Openreach?
14-03-2016 9:12 AM
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Message 2 of 4
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Re: Incorrect address held by Openreach?
14-03-2016 10:02 AM
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Hi Harry,
Thanks for your reply - PM sent.
Anthony
Thanks for your reply - PM sent.
Anthony
Message 3 of 4
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Re: Incorrect address held by Openreach?
14-03-2016 11:01 AM
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Message 4 of 4
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- Incorrect address held by Openreach?