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Incoming call problem

Rising Star
Posts: 87
Thanks: 3
Fixes: 1
Registered: ‎09-05-2014

Incoming call problem

Looking for some help please:


Someone phoned me on my mobile and told me they'd been trying to get hold of me on the landline but there was no answer.

I picked up the home phone and tried getting a dial tone but got nothing and the phone showed a message that the line was in use and making a cal wasn't possible.

So, I tried phoning my landline from my mobile, the landline rang once then stopped whilst, on my mobile I just got the ringing tone as if no one was answering.


Open Reach have been in the area on and off over the past 2 days so I suspect it's something that they've done in error.


Any help please?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,873
Fixes: 79
Registered: ‎06-08-2018

Re: Incoming call problem

Hey @Stranger,


I can see you've been in touch with us and the external fault has been reported to our suppliers, more info can be found on this link here.


Give us a shout if you need anything else,