Incoming SMS messages delivered as voicetext?

[#1]

All incoming SMS messages to my home phone are being delivered as voicetext (i.e. as a text to speech message on 1571).
What do I need to do to keep them as text messages?
The instruction book for my phone (BT Relate 2100) says the SMS service is provided by BT, and that the first SMS message you send registers for the service.
I've done that, and received an SMS welcome message.
But subsequent incoming SMS are delivered as voicetext.
Any ideas?
Martin

[#2]

I've checked what I can so far and I can't see that there's any service based restrictions or anything we'd need to change before this would work for you. AFAIK as long as your handset is compatible it should work fine. I'm going to check the finer details of this with another member of staff here, so bear with me and I'll get back to you ASAP.

[#3]

We have something very similar, we recieve messages as text then sudenly they all come in as text to voice messages (sometimes very difficult to understand), we can send text messages fine from the landline but unpredictable whether any reply will be delivered as text.

[#4]

Thank's for the feedback walker23,
It's starting to sound like this may be an issue. It's likely that I should have more info for you about this tomorrow.
Adam

[#5]

Thanks Adam.  We had a text enabled dect phone back before we transferred the phone line to PN (sorry I can't remember when it was now but a good while ago), I asked at the time whether PN supported text on their landline service and, at the time, CS were unable to confirm.  It worked pretty much perfectly with BT but now is rather sporadic as described.  We don't use it so much now as the wife now gets included texts with her mobile.  I'd say we get significantly more of the 'voice texts' than proper ones now (a little annoying as it was one reason for paying the extra for caller ID (which I understand is necessary for receiving texts).

[#6]

I've found some information that may help, it's our instructions for using the service:

Quote

If you wish to adjust the settings for the SMS to Voice Service, please dial the following number. 08005875252 It will read out your telephone number and also advise of the current option selected. The default option is the Watershed option. The options are 1) Any time 2) Watershed ( 09:00pm to 09:00am ) 3) Standard ( 11:00pm to 07:00am ) 4) Late Night ( 12:00am to 06:00am ) 5) Off These changes normally take effect within 20 minutes.

As you can guess, using 5 to turn it off should switch it to SMS>SMS (providing your handset is compatible.

[#7]

Ours was set to 'standard' which it says is 11pm to 8am.
So I've set it to option 5 & we'll see what happens.
But we're pretty sure that that some of the voicetexts were received during the day.
In any case, I was doing some texts last evening & they were working fine.
(Well, almost fine, I got two which received only the last 12 or so characters of the message  - I had to phone the person in the end, but I'm sure that's a different problem.)
Thanks for this.
Martin

[#8]

Hope it does sort things out for you, please let us know if not or if there's anything else we can help with

[#9]

@ Matt or Adam,
Does one needs to sign up for SMS package to receive SMS on landline?
Chandu.

[#10]

Pretty sure you don't need to sign up, you just need an enabled handset and you will require caller ID.

[#11]

@walker23
Which I have.  So, I need to select the option 5 to receive the SMS as SMS.
Chandu.

[#12]

Quote from: _Adam_Walker_

I've found some information that may help, it's our instructions for using the service: Quote If you wish to adjust the settings for the SMS to Voice Service, please dial the following number. 08005875252 It will read out your telephone number and also advise of the current option selected. The default option is the Watershed option. The options are 1) Any time 2) Watershed ( 09:00pm to 09:00am ) 3) Standard ( 11:00pm to 07:00am ) 4) Late Night ( 12:00am to 06:00am ) 5) Off These changes normally take effect within 20 minutes. As you can guess, using 5 to turn it off should switch it to SMS>SMS (providing your handset is compatible.

I used to have SMS messages included with my BT package before but wasn't aware Plusnet offered SMS service - an agent response also said there was no SMS service  ???.
Would any SMS messages be bundled in with Plusnet Home Phone and how much to send SMS messages?

[#13]

Quote

an agent response also said there was no SMS service

Sorry if that was the case.

Quote

Would any SMS messages be bundled in with Plusnet Home Phone and how much to send SMS messages?

Good question, I'll endeavour to find out ASAP.

[#14]

I've checked and double checked and the price for sending an SMS is 10p.

[#15]

Thanks for finding out Adam. I presume no bundled texts at the minute then?
Is it possible to suggest this to the 'products' team especially given the imminent product refresh - I guess it would be fairly cheap and a nice addition?  
Edit: Just checked and the Standard curfew is 11:00pm to 08:00am   Changed voicetexts to off (5) which takes 20mins according to the announcement.