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Inbound SMS not working

Rising Star
Posts: 1,670
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Inbound SMS not working

Incoming SMS messages are being changed to text to voice messages. Outgoing SMS messages are fine. It used to work OK but sometime recently it's stopped working. Any ideas?
11 REPLIES 11
Plusnet Help Team
Plusnet Help Team
Posts: 15,171
Thanks: 458
Fixes: 126
Registered: ‎27-04-2007

Re: Inbound SMS not working

Hi,
It's not a feature we support either way I'm afraid but I am aware that there are some options you can dial to change the options as to how you receive SMS.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Rising Star
Posts: 1,670
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Inbound SMS not working

That's a new one on me then it has worked until recently. Outgoing SMS work OK and when I re register it says I can send and receive SMS messages. Are you saying incoming SMS are not allowed with PlusNet home phone now?
Grafter
Posts: 37
Registered: ‎03-01-2008

Re: Inbound SMS not working

That is an interesting post.  PlusNet being part of BT I would have thought SMS would have worked the same..  I am just about to move my home phone over to PlusNet  where I have my broadband.
Rising Star
Posts: 1,670
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Inbound SMS not working

It did work and when you register it says you can send and receive SMS but it keeps converting to voice text which is damn annoying.
Rising Star
Posts: 140
Thanks: 23
Registered: ‎22-08-2011

Re: Inbound SMS not working

(Since it's free) I've just sent a text to our landline as a test, and it arrived just fine. Whatever your problem is, it's not PlusNet-wide.
Clarification on 12/11/25: the SMS arrived as text, not voice.
Grafter
Posts: 37
Registered: ‎03-01-2008

Re: Inbound SMS not working

Oh good - I rarely use the SMS on my landline but its nice to know that if someone does send it a text it will deliver it with sms to voice - which is what I get from BT.  Never knew you could receive them to a phone on a landline, just used to caller display.  Smiley
Community Veteran
Posts: 1,898
Thanks: 8
Registered: ‎20-10-2012

Re: Inbound SMS not working

Just tried it on mine. It went to voicemail!
Geoff,
York.
Rising Star
Posts: 1,670
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Inbound SMS not working

I've tried from several mobile phones in case it's a carrier problem  but it still reverts to voice. Sometimes it says it's been delivered as voice mail when it hasn't done anything.

Quote from: Petard
(Since it's free) I've just sent a text to our landline as a test, and it arrived just fine. Whatever your problem is, it's not PlusNet-wide.
Clarification on 12/11/25: the SMS arrived as text, not voice.
Rising Star
Posts: 140
Thanks: 23
Registered: ‎22-08-2011

Re: Inbound SMS not working

A couple of thoughts (if you haven't had them already)....
Are your service centre numbers right? If you've re-registered OK, I imagine they are. http://tinyurl.com/cqsjzpt
Have you tried disabling voice texts (done by sending a text, apparently)? http://tinyurl.com/d6fjtml
Hope this helps.
Community Veteran
Posts: 1,898
Thanks: 8
Registered: ‎20-10-2012

Re: Inbound SMS not working

Thanks for that Petard. All working now after sending 'register' to 00000 on the landline handset!  Grin
Geoff,
York.
Rising Star
Posts: 1,670
Thanks: 20
Fixes: 1
Registered: ‎06-04-2007

Re: Inbound SMS not working

It looks like the inbound sms service is broken. When testing yesterday the home phone rang several times but only got the dialling tone then after about six attempts I got a voice message, no text.tried several times.