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Impossible to get a message or customer service support - awful

pali888
Dabbler
Posts: 10
Thanks: 2
Registered: 29-09-2016

Impossible to get a message or customer service support - awful

My phone was supposed to have the voicemail option on it, and it doesnt and its impossible to get a ticket raised / message to the support team, that option seems to have disappeared and currently on hold for 15 + mins.

 This is madness.

Can someone please call me from the support team? 

4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,030
Fixes: 62
Registered: 15-06-2007

Re: Impossible to get a message or customer service support - awful

why not try Chat

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Impossible to get a message or customer service support - awful

Thank you for your private message @pali888

 

I can see you've called us today and we've added the voicemail feature for you.

 

I apologise that you're unable to raise a ticket to us; it's something we've withdrawn in favour of webchat I'm afraid.

 

If there's anything further I can help with please let me know.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
pali888
Dabbler
Posts: 10
Thanks: 2
Registered: 29-09-2016

Re: Impossible to get a message or customer service support - awful

Hi

 

I don't want to waste my time with webchat as they chat to several at once and its slow.

 

Nor do I enjoy calling being on hold for about 20+ minutes.

 

Please add back your messaging function through the user account.

 

Thanks

 

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: Impossible to get a message or customer service support - awful

I am really sorry about the wait times over the phone/via webchat. It's something we're aware of and we're still actively recruiting/training new advisers to bring this down.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff