Impossible to get a message or customer service support - awful
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Impossible to get a message or customer service support - awful
11-03-2017 10:34 AM
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My phone was supposed to have the voicemail option on it, and it doesnt and its impossible to get a ticket raised / message to the support team, that option seems to have disappeared and currently on hold for 15 + mins.
This is madness.
Can someone please call me from the support team?
Re: Impossible to get a message or customer service support - awful
11-03-2017 11:30 AM
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why not try Chat
Re: Impossible to get a message or customer service support - awful
11-03-2017 3:30 PM
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Thank you for your private message @pali888
I can see you've called us today and we've added the voicemail feature for you.
I apologise that you're unable to raise a ticket to us; it's something we've withdrawn in favour of webchat I'm afraid.
If there's anything further I can help with please let me know.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Impossible to get a message or customer service support - awful
11-03-2017 4:13 PM
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Hi
I don't want to waste my time with webchat as they chat to several at once and its slow.
Nor do I enjoy calling being on hold for about 20+ minutes.
Please add back your messaging function through the user account.
Thanks
Re: Impossible to get a message or customer service support - awful
11-03-2017 4:46 PM
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I am really sorry about the wait times over the phone/via webchat. It's something we're aware of and we're still actively recruiting/training new advisers to bring this down.
If this post resolved your issue, please click the 'This fixed my problem' button
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