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Important that I keep number

Posts: 1
Registered: ‎16-06-2018

Important that I keep number

I really want to switch from BT to Plusnet but I'm concerend I will lose my landline number. Is it a guarantee that I will keep it? I cannot risk losing it as we receive business calls on it.



Rising Star
Posts: 64
Thanks: 16
Registered: ‎23-11-2015

Re: Important that I keep number

I'm not a self appointed guru or anything, but as far as I know, yes, you will keep your number. I have just swapped back from BT to Plusnet, all done online using the switch service and the number I had with BT has been retained. To be fair though, I never use the landline, indeed I no longer even own a phone to plug into the socket. It's a fantastic way of dealing with the scammers lol! In fact, I'm struggling to remember the last time I even used a landline phone, a bit of an alien concept for me in todays world.

Plusnet Help Team
Plusnet Help Team
Posts: 2,032
Thanks: 357
Fixes: 117
Registered: ‎26-03-2018

Re: Important that I keep number



Thanks for getting in touch. You should be able to retain the landline number that you have with BT, as long as you provide this number to us when you sign up. In the unlikely event that we're unable to keep your number we'll let you know before you switch to us to ensure that you're not at risk of losing this.

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 Emily D
 Plusnet Help Team