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Import phone number from Virgin?

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ericelgato
Grafter
Posts: 32
Thanks: 1
Fixes: 1
Registered: ‎23-01-2013

Import phone number from Virgin?

Hi, 

 

I've just signed my Mother up for Plusnet phone and broadband.

 

She's currently a Virgin customer. She'd like to keep her existing number and Virgin told her that it could be released.

 

Is it possible for her to keep the number and what would be process be?

 

Thanks

 

 

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 333
Thanks: 53
Fixes: 21
Registered: ‎23-01-2018

Re: Import phone number from Virgin?

Hi ericelgato@

 

We can request your mothers telephone number from virgin once the line is active with ourselves. Usually this is the safer option so if there is a delay in activation at least the virgin services are up and running should there be a delay.

 

There is also another option of where we request the number immediately and virgin should cease the services once our line is installed/connected with the requested number.

 

So that we can look into this could you please PM your mothers account username?

 

Thank you.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
ericelgato
Grafter
Posts: 32
Thanks: 1
Fixes: 1
Registered: ‎23-01-2013

Re: Import phone number from Virgin?

Thanks for the reply.

 

Waiting until the new line is up and running would suit me.

 

I'll send her username via PM in a moment.

Plusnet Help Team
Plusnet Help Team
Posts: 333
Thanks: 53
Fixes: 21
Registered: ‎23-01-2018

Re: Import phone number from Virgin?

Fix

Hi ericelgato@

 

Thank you for sending me the details via PM.

 

I have done preliminary checks and processed the orders for you. I can;t see any issue with the telephone number requested.

 

You can follow your ticket here

 

Please let me know if I can be of further assistance.

 

Kind Regards

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team