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I was wondering if someone could help me

dangermouse1983
Grafter
Posts: 28
Registered: ‎15-04-2010

I was wondering if someone could help me

I was wondering if someone could help me get a update on the curren issu
I once again have a crackling sound of my line I did raise this issue and awaiting an update
I already had 4 engineer visits over the last year or so I really do not understand why this issue keeps reappearing
I would really appreciate it if someone from plusnet can look into
40354697
many thanks
dennie
16 REPLIES 16
dangermouse1983
Grafter
Posts: 28
Registered: ‎15-04-2010

Re: I was wondering if someone could help me

very disappointing  I was hoping someone would help me at least  Undecided
hulls
Grafter
Posts: 1,699
Registered: ‎30-07-2007

Re: I was wondering if someone could help me

I'm not an engineer, but we did have a similar issue.  What tended to happen was that the engineer would switch us to a new pair of wires at the green box, and that would fix it for a while (I suspect what happened then, was that someone else complained about a crackle on the line, and the engineer swopped their wires, and so on until we got the bad pair again, but then I'm a natural cynic  Wink )
John
itsme
Grafter
Posts: 5,924
Thanks: 3
Registered: ‎07-04-2007

Re: I was wondering if someone could help me

Don't think so as there's a lot of work involved in swapping pairs as not only work has to be done in the street cabinet but also the exchange.
Strat
Moderator
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Re: I was wondering if someone could help me

If you get your voice service from BT then it's them you should be reporting the fault to as Plusnet cannot really do anything.
However if you transferred your voice service to Plusnet they could then chase up the fault.
If you already take your voice service from Plusnet then ignore the above.

Customer and Forum Moderator. Windows 10 Firefox 105.0.1 (64-bit (64-bit)


dangermouse1983
Grafter
Posts: 28
Registered: ‎15-04-2010

Re: I was wondering if someone could help me

no my phone line is definitely with plusnet I found them on Tuesday I got told it will take up to 72 hours to test
but have no reply yet .
198kHz
Seasoned Hero
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Registered: ‎30-07-2008

Re: I was wondering if someone could help me

Quote from: itsme
Don't think so as there's a lot of work involved in swapping pairs as not only work has to be done in the street cabinet but also the exchange.

Only if it's a swap between exch and cab, but not if it's between cab and customer.
If you want the best seat in the house, move the cat
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BT technician (Retired)
hulls
Grafter
Posts: 1,699
Registered: ‎30-07-2007

Re: I was wondering if someone could help me

Quote from: itsme
Don't think so as there's a lot of work involved in swapping pairs as not only work has to be done in the street cabinet but also the exchange.

The engineer told me on at least 2 occasions that that's what they'd done.
John
itsme
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Registered: ‎07-04-2007

Re: I was wondering if someone could help me

Quote from: 4C
Only if it's a swap between exch and cab, but not if it's between cab and customer.

I few yards from the cab to the customers vs the cab to the exchange which could be a few miles. Which has the highest probability of having a problem?
198kHz
Seasoned Hero
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Re: I was wondering if someone could help me

Quote from: itsme
I few yards from the cab to the customers vs the cab to the exchange which could be a few miles.

That's a rather sweeping generalisation.
Quote from: itsme
Which has the highest probability of having a problem?

D-side (cab to customer), as the E-side cables are pressurised.
If you want the best seat in the house, move the cat
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itsme
Grafter
Posts: 5,924
Thanks: 3
Registered: ‎07-04-2007

Re: I was wondering if someone could help me

Quote from: 4C
D-side (cab to customer), as the E-side cables are pressurised.

Surprising that so many bar pairs can't be used because of permanent faults on them,
198kHz
Seasoned Hero
Posts: 5,590
Thanks: 2,577
Fixes: 37
Registered: ‎30-07-2008

Re: I was wondering if someone could help me

More economic to fix them all at once if pairs run short, or replace a section, than dig up large E-side cables every few weeks.
If you want the best seat in the house, move the cat
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dangermouse1983
Grafter
Posts: 28
Registered: ‎15-04-2010

Re: I was wondering if someone could help me

I've just race a to another ticket regard to issue
as I have not  received update at all.
orbrey
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: I was wondering if someone could help me

Hi Dangermouse,
Sorry to hear that, do you still hear the noises when there's just one wired phone plugged into the master socket and everything else removed from the line?
dangermouse1983
Grafter
Posts: 28
Registered: ‎15-04-2010

Re: I was wondering if someone could help me

hi
yes noises still there got told had to test the line that was last tue sins then no word at all?
dick:quote