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I "cannot change your Home Phone product at the moment" ?

FIXED
Pauly9
Dabbler
Posts: 13
Thanks: 2
Registered: ‎18-10-2019

I "cannot change your Home Phone product at the moment" ?

Hi,  I don't seem to be able to change telephone call plan:

There's something we should mention...

You cannot change your Home Phone product at the moment.

 

(I was trying to decide if to stay with plusnet and do line rental saver, with daytime calls. Not decided yet -but it seems I can't change anything anyway?)

?

 

Regards Paul

5 REPLIES 5
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,232
Thanks: 5,916
Fixes: 985
Registered: ‎21-04-2017

Re: You cannot change your Home Phone product at the moment.

Hi Paul,

Sorry for the issues with renewing. I believe I've identified the problem and I'm in the process of fixing it. 

It won't be fixed today though but it should be tomorrow, I'll let you know once it has been.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Pauly9
Dabbler
Posts: 13
Thanks: 2
Registered: ‎18-10-2019

Re: You cannot change your Home Phone product at the moment.

I'm not trying to renew.  Please do not renew anything.  I was trying to change call plan before deciding whether to do line rental saver or switch to another supplier. All I ever get is error messages. Now I get:

Your Home Phone order is currently being processed.

We will keep you updated by email and tell you once your service is ready to use.

 

Do not renew anything.

 

Thanks

 

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,232
Thanks: 5,916
Fixes: 985
Registered: ‎21-04-2017

Re: You cannot change your Home Phone product at the moment.

As per my previous response I'm fixing the problem, I'm not renewing your contract.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,232
Thanks: 5,916
Fixes: 985
Registered: ‎21-04-2017

Re: You cannot change your Home Phone product at the moment.

Fix

@Pauly9 I've fixed the issue for you now, but not without a small complication though. I've added a bit more detail onto a support ticket via your account you can view and respond to by going Here.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Pauly9
Dabbler
Posts: 13
Thanks: 2
Registered: ‎18-10-2019

Re: You cannot change your Home Phone product at the moment.

It's fixed, as far as I can tell.

Thanks