I have been charged for numbers that should be included in my mumbers allowance

[#1]

I have been charged for numbers starting with 073 (vodaphone?) and 01278 that I never phoned and as if they were not included in my numbers allowance. How do I get a refund? Cannot get through to customer services on the phone - along long wait that is never answered. - appreciate it is difficult on "lockdown", but someone should answer eventually!!

[#2 · Accepted solution]

This issue has been sorted. Finally got through to customer services who have been very helpful and given me a refund.