Hum on the line
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- Re: Hum on the line
Hum on the line
31-12-2019 5:09 PM
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A hum started a few days ago - does it need a line test to identify the source?
Regards
Re: Hum on the line
31-12-2019 5:29 PM
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"Quiet Line" test.
Re: Hum on the line
01-01-2020 8:22 PM
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Thanks, Gel.
I tried the quiet line number and the hum can be heard. regards
Re: Hum on the line
02-01-2020 2:41 PM
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If you have a modern master socket, remove the faceplate and try a (preferably corded) phone in the revealed test socket.
If the hum is still there, report to your landline provider. If clear, you have an internal problem.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Hum on the line
02-01-2020 3:12 PM
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Thanks Aspiring Hero. I clumsily clicked the thumbs up by mistake.
I did the test with the main socket and the hum can still be heard. I assume someone from Plusnet will pick this up, though they may have a backlog after the Christmas holiday and will have to prioritise those have loss of service. Regards
Regards
Re: Hum on the line
02-01-2020 4:42 PM
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@forumtalker wrote:
Thanks Aspiring Hero.
You're welcome. Aspiring Hero is Plusnet's appellation - the forum name is 198kHz.
At present you're described as Dabbler - that will change after a few more posts.
I assume someone from Plusnet will pick this up, though they may have a backlog after the Christmas holiday and will have to prioritise those have loss of service.
Yes, it's pot luck really.
Best to start the ball rolling with the Phone Troubleshooter -
https://www.plus.net/my-account/tools/phone-troubleshooter/
Good luck... 😉
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: Hum on the line
03-01-2020 10:13 AM
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Hey @forumtalker,
Thanks for reaching out to us and performing some of those troubleshooting steps.
I've now checked over the service and provided a more detailed response for you here, a copy of the ticket will have been sent to the email address registered with us.
Thanks.
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