How to report phone fault with no access to another phone
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How to report phone fault with no access to another phone
25-05-2018 3:20 PM
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No dial tone, broadband slower. No difference whether filter in, or straight from the first socket in the house. Line test gives error and tells me to ring Tech Support. My ancient mobile isn't working. The "Chat" support isn't available.
Handset OK - tested in neighbour's socket.
Two days ago, a bloke was working at one of those green boxes nearby. I was away overnight and found the fault when I returned.
Happened a few years ago too, and fault was on exchange side.
Thanks
Re: How to report phone fault with no access to another phone
25-05-2018 4:11 PM
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Also try link below; if fault discovered, fault report automatically generated.
Re: How to report phone fault with no access to another phone
25-05-2018 5:10 PM
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Thanks
Tried the link below, which ended up in the same place as before, telling me to phone. No indication of a fault report being generated. The only response they made was sending me an advert for a sports package!
Chat. Turned off pop up blocker, still unavailable, but I'm on Android tablet so will try on Windows.
Re: How to report phone fault with no access to another phone
28-05-2018 8:21 AM
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Chat is never available if approached via help & support but should work fine via contact us. Also take a look at your tickets (link below) - sometimes the phone fault checker reports failure but still raises a ticket.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: How to report phone fault with no access to another phone
28-05-2018 1:28 PM
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@adamwalker - can you assist here please?
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: How to report phone fault with no access to another phone
28-05-2018 7:59 PM
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Thanks.
I didn't know that information would come via tickets; my problem was in fact logged on Thurs night. Openreach earth contact, which is due to be fixed Tues 29th.
Got through on Chat eventually, after turning off adblock, etc.
My internet connection subsequently failed too so I'm been forced into the pub to conduct this and other business!
Re: How to report phone fault with no access to another phone
29-05-2018 8:58 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: How to report phone fault with no access to another phone
30-05-2018 12:30 PM
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