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How to report a line fault?

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Posts: 1
Registered: ‎14-05-2018

How to report a line fault?

Our landline hasn't been working for 2 days (since a power cut, maybe coincidental!), but I can't get the phone troubleshooter or the online chat to work. We have a continuous dial tone which won't connect calls when we dial a number so I can't phone the either.  Any ideas?  This is a problem which happened a few weeks ago and was a fault at he exchange so guessing the same might have happened again. Bit fed up of how difficult it is to report a fault and not having a working phone which we are paying for.....

Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: How to report a line fault?

Welcome to the community forums @orkneyemma

I'm sorry to hear you're currently experiencing problems with your phone line.


I'm afraid testing your line isn't flagging up any problems, so we'd request you carry out some troubleshooting steps before we proceed with an engineer visit on this.


I've responded via the ticket on your account here, if you could let us know once you've responded to this ticket with the requested information, we'll aim to get that picked up and booked in as soon as possible for you.


I hope this helps.

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 Harry Beesley
 Plusnet Infrastructure Operations Professional