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How long to transfer in to PN?

Luzern
Seasoned Pro
Posts: 3,381
Thanks: 351
Fixes: 3
Registered: 31-07-2007

How long to transfer in to PN?

My BT land Rental Saver expires on 15 August, and I am thinking of changing my BB package, in which case it would advantageous to transfer the phone line too.

How long does it take to move my landline from BT to PN, please?

Also, sorry this being OT, roughly how long does transfer ADSL to FTTC take?

 

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
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Registered: 21-04-2017

Re: How long to transfer in to PN?

It'd take a minimum lead time of 10 working days, and a fibre order should take 5 working days but sometimes can be delayed depending on engineer availability in the area.

 

I hope this helps, let us know how it goes.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Luzern
Seasoned Pro
Posts: 3,381
Thanks: 351
Fixes: 3
Registered: 31-07-2007

Re: How long to transfer in to PN?

Thank you @Gandalf

Being a tight wad, can a date to transfer phone be specified to match the expiry of my current LRS with BT?

No one has to agree with my opinion, but in the time I have left a miracle would be nice.
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: How long to transfer in to PN?

Yep. Let us know once you've placed the order and I'll make sure the required by is set to a date of your choosing.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Superuser
Superuser
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Registered: 22-08-2007

Re: How long to transfer in to PN?

WARNING: Anoush (correctly) stated a minimum of 10 days - this is the fastest Ofcom rules permit. If anything goes wrong with the order within BT the 10 day clock might be reset.

The 5 day lead time starts AFTER the phone service migration is complete.
Plusnet Help Team
Plusnet Help Team
Posts: 8,965
Thanks: 2,817
Fixes: 441
Registered: 21-04-2017

Re: How long to transfer in to PN?

If you let us know on here once you've started the process I'll keep an eye on things for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team