How long to add call features?
Just wondering. Today is Friday and my Home Phone with Plusnet was activated today. I added two call features first thing this morning. It says "All features take 1 working day to add (in some cases it can take up to 3) " . So hoping it is one working day does that mean it will activate at midnight tonight ? Or is it a working day in terms of 24hrs which means waiting until Monday morning?
Anyone experienced this?
It's a catch 22 situation as I tried to go to the Home Phone control panel after I placed my order but just got the error message that it is not available until the service has activated. So you can't request a transfer of you BT phone calling features until the line has moved and then you have to wait to activate. Pity PlusNet could not take the request for the call features and then activate them at the same time they transfer the line. Can't see why this would not be possible..
Don't think their Home Phone is as well organised as their Broadband.
Oops just noticed another thing need clarifying..
"† If the total cost for your new call features is under £3.00 then this will be charged on your next billing date. If the amount is over £3.00 then this is charged for and invoiced straight away."
So what happens if your new call features cost £3.00 as mine do? It's not under £3 nor over £3. For an IT based company they should understand "less than or equal" concept.
Anyone experienced this?
It's a catch 22 situation as I tried to go to the Home Phone control panel after I placed my order but just got the error message that it is not available until the service has activated. So you can't request a transfer of you BT phone calling features until the line has moved and then you have to wait to activate. Pity PlusNet could not take the request for the call features and then activate them at the same time they transfer the line. Can't see why this would not be possible..
Don't think their Home Phone is as well organised as their Broadband.
Oops just noticed another thing need clarifying..
"† If the total cost for your new call features is under £3.00 then this will be charged on your next billing date. If the amount is over £3.00 then this is charged for and invoiced straight away."
So what happens if your new call features cost £3.00 as mine do? It's not under £3 nor over £3. For an IT based company they should understand "less than or equal" concept.
Hi there,
I'm sorry we weren't able to port your call features across as it we're actually unable to given certain types of order (i.e depending on how your service is transferred over).
Re the £3 charge it appears that hasn't been charged yet and will be added to the next invoice. Regarding the confusing text about that I'll take a look at that now with a view to getting that corrected.
With regards to timescales they do actually vary depending on what the feature is, some take just 3 hours some are applied on the next working day, however it looks like yours have been added already.
Adam
I'm sorry we weren't able to port your call features across as it we're actually unable to given certain types of order (i.e depending on how your service is transferred over).
Re the £3 charge it appears that hasn't been charged yet and will be added to the next invoice. Regarding the confusing text about that I'll take a look at that now with a view to getting that corrected.
With regards to timescales they do actually vary depending on what the feature is, some take just 3 hours some are applied on the next working day, however it looks like yours have been added already.
Adam
