How long for a call feature to start?

[#1]

Yeah it's really weird, I've got a hunch though. Can you try *346#? Let me know what you hear afterwards.

[#2]

That number is not recognised either 😪

[#3]

Hmm, let me find my home phone handset to do some testing tonight or tomorrow on my line to see if I can replicate the issue. 

[#4]

Sorry for the delay in helping you get to the bottom of this.

I've added call barring to my own account now and just need to dig out a handset...

If I'm unable to replicate the issue, I'll raise a feature fault with our suppliers next week. Unless you've since got this sorted?

[#5]

DItto, sorry for the delay in replying to you also.  I did see the email that you had replied, meant to pop in, and forgot sorry.

Not fixed issue as of yet, I have not tried in a few days, I'll check again tomorrow and report back.

[#6]

No problem, I've got call barring enabled now and I thought I had a handset about somewhere, but I can't find it. I'm looking at buying a new one as they'll always come in handy, but in the meantime your handset isn't a pulse-dialling one by any chance? That can generally cause issues when selecting options using the keypad.

[#7]

If you're like me, your handset is in a safe place lol

Don't know about pulse?

My phones are https://www.argos.co.uk/product/5421031

[#8]

Haha yeah, as soon as I buy a new one I'll end up finding the old one.  Got a new handset on order from Amazon now, should arrive tomorrow. I find their speedy delivery is excellent. 

With pulse dialling as far as I understand it, each time you press a key it'll send a number of clicks to the other side which may confuse the system that's taking the options. There's no mention of this on that site, so it's probably fine. 

[#9]

Just tested this before I left the house and dialling *347# I got the message "Calls are barred". Oddly I also got the same message when I dialled a couple of the other codes.

I didn't hear "the number you have dialled has not been recognised" though so I've raised a call feature fault with our suppliers to investigate further and I'll let you know when I know more.

[#10]

Many thanks for raising that fault.  Still can't block premium here, but everything else is ok, so thank you 

[#11]

No problem, it looks like an engineer couldn't find a fault with the service.

I've removed and re-added the call feature in the hope that fixes the problem.

You'll need to reconfigure it from scratch, can you let me know how it goes?