How long for a call feature to start?
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- How long for a call feature to start?
04-02-2020 10:15 PM
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Hi
I added Call Protect yesterday in my account due to the high number of spam calls I'm getting, I've also got TPS.
Over 24 hours later and in my account it still says that Call Protect is awaiting activation.
Any idea how long this takes please?
Thank you
Fixed! Go to the fix.
Re: How long for a call feature to start?
04-02-2020 10:28 PM
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Hi there,
It's possible the call feature is stuck on your account as it shouldn't take longer than 24 hours. The service may actually be working though, have you tried dialling 1572?
Either way it looks like we'll need to get this manually sorted out for you and we'll get back to you when we're back in the office tomorrow.
Re: How long for a call feature to start?
04-02-2020 10:34 PM
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Thanks for the reply.
No, not working, I just get the message "The service can not be connected"
I'll wait for further updates tomorrow.
Cheers
Duncan
Re: How long for a call feature to start?
04-02-2020 10:38 PM
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Ah, no problem Duncan.
Fingers crossed there are no issues with us sorting this out for you, because in very few instances Call Protect isn't compatible with some exchange equipment so I'm wondering whether the order with our suppliers had been rejected due to this, which may explain why it's stuck.
We'll see what tomorrow brings
Re: How long for a call feature to start?
05-02-2020 7:52 AM
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Great thanks Gandalf, will wait to hear from you.
Cheers
Duncan
Re: How long for a call feature to start?
05-02-2020 9:55 PM
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Not heard anything back during the working day??? Still not working either?
Duncan
05-02-2020 10:05 PM - edited 05-02-2020 10:05 PM
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Hi Duncan, sorry for the delay.
It looks like this failed because we didn't update the telephone number on your account following renumbering your line. I've manually placed an order to activate Call Protect and it should start working within the hour.
I've also raised a task with the relevant team to fix the the stuck feature on your home phone control panel, which should be sorted within the next 24 to 48 hours. I've also updated your phone number so this sort of thing shouldn't happen again.
Can you let me know how it goes?
Re: How long for a call feature to start?
05-02-2020 10:09 PM
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Many thank for that Gandalf. It does explain the email I have just had about my details being updated by Plusnet Support.
I will update you, probably tomorrow morning though.
Thanks again
Re: How long for a call feature to start?
05-02-2020 10:29 PM
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Re: How long for a call feature to start?
06-02-2020 8:27 AM
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Wooo Hooooo all working!!!!
Many thanks for your help, just going to have a read up now see how it all works
Re: How long for a call feature to start?
06-02-2020 8:37 AM
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If it helps anyone else just found this:
Call Protect Menu |
Dial 1572 |
Main Menu |
|
Re: How long for a call feature to start?
06-02-2020 8:54 AM
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Re: How long for a call feature to start?
06-02-2020 8:57 AM - edited 06-02-2020 8:58 AM
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Ha ha, funny you should mention that. I just added call barring, it was added within an hour, so that's a great improvement, I went by this guide that was included in the email, however, when I get to premium rate numbers, it fails, all others work fine though, any ideas please?
Duncan
*341# - This will bar almost all calls from your phone
*342# - Bar national and international calls and calls to mobiles
*343# - Bar international calls
*344# - Bar all operator calls
*345# - Bar any numbers with a * or # in them
*347# - Bar calls to premium rate numbers
Re: How long for a call feature to start?
06-02-2020 3:05 PM
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Re: How long for a call feature to start?
07-02-2020 10:56 AM
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*347# I get " the number you have dialled has not been recognised"
If I dial *#34# premium is not selected as barred
Weird?
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