How long for Engineer to fix a line

[#1]

Does anyone here have experience on how long it actually take for an engineer to fix a line?

We are now 5 days without phone line and broadband (dead line, no dial tone or anything from test socket), plus net just says it will be fixed within 3 days, however we have not seen or heard anyone or been contacted regarding an appointment by engineer at all.

Our ticket was supposed to be answered yesterday, but I have not had any replies on the subject.

[#2]

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@beefturnmail123 wrote:

Does anyone here have experience on how long it actually take for an engineer to fix a line?

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Welcome to the forum.  🙂

How long is a piece of string?

Depending on time taken to diagnose, location of fault, ease of access, staff availability, and a few other variables -

anything from a couple of hours to a couple of weeks.

[#3]

Probably not what you want to hear, but mine was fixed next day. Easy fault though as the wires had been disconnected in the street cabinet somehow.

[#4]

Hi @beefturnmail123,

I'm sorry to hear there's been a delay when investigating your fault. I've taken a look into this today and raised a response via the fault ticket, which can be viewed here.