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How long does it normally take for engineer to fix a line?

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spiritdreams
Newbie
Posts: 3
Registered: ‎19-07-2017

How long does it normally take for engineer to fix a line?

Does anyone here have experience on how long it actually take for an engineer to fix a line?

 

We are now 5 days without phone line and broadband (dead line, no dial tone or anything from test socket), plus net just says it will be fixed within 3 days, however we have not seen or heard anyone or been contacted regarding an appointment by engineer at all.

 

 

 

Our ticket was supposed to be answered yesterday, but I have not had any replies on the subject.

5 REPLIES 5
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
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Registered: ‎01-01-2012

Re: How long does it normally take for engineer to fix a line?

Our suppliers advised the fault was fixed yesterday afternoon.

When I've tested the line the phone line is testing fine but the broadband side of things will need a engineer visit to the property.

Can you respond to the text that we've just sent?

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 Matthew Wheeler
 Plusnet Help Team
spiritdreams
Newbie
Posts: 3
Registered: ‎19-07-2017

Re: How long does it normally take for engineer to fix a line?

I don't know what to say in that case.

Because I just got home, there is still no dial tone, I tried your phone troubleshooter and it still says the same disconnect fault.

So obviously nothing was done at all in the last 5 days
Gandalf
Plusnet Help Team
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Registered: ‎21-04-2017

Re: How long does it normally take for engineer to fix a line?

Fix

An engineer was assigned on Tuesday and left the following notes.

Line was disconnected proved pair both ways reterminated tested line ok.

 

It looks like another engineer is due to go out to your property this morning, can you let us know how it goes?


Cheers

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From 31st October 2022, I'll no longer have a regular presence here as I'm moving on to a new role within Plusnet.

 Anoush Mortazavi
 Plusnet Help Team
spiritdreams
Newbie
Posts: 3
Registered: ‎19-07-2017

Re: How long does it normally take for engineer to fix a line?

Engineer arrived today at 11am, fault was in the local junction box, apparently cable disconnected, took 30mins to fix, entrance to the house was not required.

 

Thanks, although I wonder if it would have been fixed so quickly without the escalation?

 

HarryB
Plusnet Help Team
Plusnet Help Team
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Registered: ‎25-03-2015

Re: How long does it normally take for engineer to fix a line?

Glad to hear that's sorted now. Thanks for letting us know.

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 Harry Beesley
 Plusnet Infrastructure Operations Professional