How is it that a line problem ...
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How is it that a line problem ...
07-01-2013 2:08 PM
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Every time I've had a problem on my line, be it BT, another provider, or in my current case PN, when I report the problem they say they're doing a line test and a few moments later they always say the line test comes back as not showing any problem. In every case when the BT man comes out there is indeed a problem with my line (yeah, I said that already). Evidently this line test that the company does is either faulty or simply not good enough to detect when there really is a problem. What is this test? Is it a simple 'quiet line test'? If so I cannot understand how they can possibly get a clear quiet line test on my line when I am completely unable to use my phone due to it being far from quiet. Moreover, how can they listen right up to my master socket? It doesn't make any sense to me.
So here I am waiting for a BT man to do something, and I'm going to have to wait for 'up to' three days, with the usual threat of "If it's your wiring you'll have to pay X amount of money for the call out". It just makes me so angry that we have to go through the same rigmarole with a faulty line when I know I have a faulty line and it's nothing to do with my equipment or wiring.
Re: How is it that a line problem ...
07-01-2013 2:27 PM
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"... the current estimated repair date is by the end of play on 09/01/13."
What does that mean, exactly? Is that when the engineers finish their shift, 6pm, 8pm, midnight, what?
Re: How is it that a line problem ...
07-01-2013 4:33 PM
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It's stated on the fault as "Estimated Response Time 09/01/13 23:59:00" so any time up to Midnight on the 9th. Sorry about the way that's phrased, it does seem a little inappropriate - I'll feed back to the agent concerned for you.
Re: How is it that a line problem ...
07-01-2013 4:56 PM
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Re: How is it that a line problem ...
08-01-2013 10:26 AM
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Hope that helps.
Re: How is it that a line problem ...
08-01-2013 11:48 AM
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"[Tone, tone, tone]" ... "Quiet line test" ... "Sorry, the number you have dialled has not been recognised. Please hang up and try again." ..."Quiet line test." "[tone, tone, tone]Sorry the number you have dialled has not been recognised ..."
Several times when I've tested I get the 'sorry, the number you have dialled' business intermixed with various other system sounds and voices just by opening the line, all behind this severe crackling. As another test I dialled my land line from my mobile and it sounds just as bad from my mobile. Two times I did it and both times my landline phone said 'signal lost' but it was still crackling like mad through my mobile.
Anyway, I'm a bit uncertain about what's going to happen. Am I waiting on a BT engineer to come? I have not been told of any appointment but can't help but think they'd have to check the line from my end. Or is it going to be the case that from the end of the day on the 9th they'll then report back (the cynic in me says they'll say there's nothing wrong) and then I'll have to wait further days for an engineer appointment?
Re: How is it that a line problem ...
08-01-2013 11:55 AM
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Re: How is it that a line problem ...
08-01-2013 1:02 PM
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Oh good. I hope this proves to be the case.
"The date given is the estimated response time, ..."
Oh, I think the penny has just dropped with me. I had perceived that something would be done any time up to the date given. Whereas I now think that means that is the exact response date. OK, that's clear to me now. Thanks very much, Matt. So now I just have to continue waiting on my intermittent mobile connection. For the short time I've had BB again, I've already been spoiled as the mobile connection I've been using for the last two years now seems horrible.
Re: How is it that a line problem ...
08-01-2013 1:49 PM
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Re: How is it that a line problem ...
08-01-2013 4:49 PM
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Re: How is it that a line problem ...
08-01-2013 6:10 PM
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Re: How is it that a line problem ...
08-01-2013 8:16 PM
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Re: How is it that a line problem ...
09-01-2013 11:50 AM
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Re: How is it that a line problem ...
09-01-2013 2:15 PM
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Re: How is it that a line problem ...
09-01-2013 3:16 PM
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- Re: How is it that a line problem ...