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How do i know when home phone is active

chelle
Dabbler
Posts: 19
Registered: ‎12-04-2007

How do i know when home phone is active

Will plusnet inform me when my home phone is available supposed to be today but heard nothing yet Huh
7 REPLIES 7
bobpullen
Community Gaffer
Community Gaffer
Posts: 15,431
Thanks: 3,134
Fixes: 194
Registered: ‎04-04-2007

Re: How do i know when home phone is active

Yep, you should receive an email advising you it's active.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

chelle
Dabbler
Posts: 19
Registered: ‎12-04-2007

Re: How do i know when home phone is active

Okay none of my BT services are working so it must be active Ill just wait for the confirmation
Thanks
Chelle
Chris
Legend
Posts: 17,724
Thanks: 599
Fixes: 169
Registered: ‎05-04-2007

Re: How do i know when home phone is active

It can take a few days for the confirmation to happen, the customer quite often notices the switch has completed before we get the confirmation from BT.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
chelle
Dabbler
Posts: 19
Registered: ‎12-04-2007

Re: How do i know when home phone is active

Now active Thanks Grin
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: How do i know when home phone is active

Glad to hear it. Smiley
Let us know if you have any further queries.
winnipeg1823
Grafter
Posts: 162
Registered: ‎08-08-2007

Re: How do i know when home phone is active

mine should be active today, but have not received an email etc, yet as above my BT services have gone
Am I safe to assume that I can now make free calls?
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: How do i know when home phone is active

Hi there,
We actually don't receive the reports from BT of activations completing until the following day, so you'll probably receive an email tomorrow morning.
If you can no longer access/use your BT services it's safe to assume the transfer is complete. Smiley