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How do i know when home phone is active

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Dabbler
Posts: 19
Registered: ‎12-04-2007

How do i know when home phone is active

Will plusnet inform me when my home phone is available supposed to be today but heard nothing yet Huh
7 REPLIES 7
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Community Gaffer
Community Gaffer
Posts: 14,338
Thanks: 1,928
Fixes: 142
Registered: ‎04-04-2007

Re: How do i know when home phone is active

Yep, you should receive an email advising you it's active.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

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Dabbler
Posts: 19
Registered: ‎12-04-2007

Re: How do i know when home phone is active

Okay none of my BT services are working so it must be active Ill just wait for the confirmation
Thanks
Chelle
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: How do i know when home phone is active

It can take a few days for the confirmation to happen, the customer quite often notices the switch has completed before we get the confirmation from BT.
If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
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Dabbler
Posts: 19
Registered: ‎12-04-2007

Re: How do i know when home phone is active

Now active Thanks Grin
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Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: How do i know when home phone is active

Glad to hear it. Smiley
Let us know if you have any further queries.
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Grafter
Posts: 158
Registered: ‎08-08-2007

Re: How do i know when home phone is active

mine should be active today, but have not received an email etc, yet as above my BT services have gone
Am I safe to assume that I can now make free calls?
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Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: How do i know when home phone is active

Hi there,
We actually don't receive the reports from BT of activations completing until the following day, so you'll probably receive an email tomorrow morning.
If you can no longer access/use your BT services it's safe to assume the transfer is complete. Smiley