How do I setup the telephone?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- How do I setup the telephone?
How do I setup the telephone?
29-11-2013 7:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
my Product is "Plusnet Line Only" and everything works fine since August in terms of DSL and Wifi. However, today I wanted to setup my landline telephone but I cannot get a ringing tone at all. Since I was given a phone number when my plusnet account was activated, I presume that I should be able to use a lanlline phone, right?
Any of you guys has an idea how to activate/setup my telephone?
Thankyou,
Janus
Re: How do I setup the telephone?
29-11-2013 8:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
A thought - what type of phone have you got and if it is a DECT phone have you connected it to a power supply (please don't shout if it is a silly question)
Re: How do I setup the telephone?
30-11-2013 3:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
yes, the phone socket base is plug into the filter (I also tried the wall socket alone - did not work either). And yes it's connected to electric power supply.
It's just dead when I try to make a call (or call my no. with my mobile) - no sound whats o ever.
Any other ideas? Did it work straight away with you guys or did you have to do to set it up?
cheers,
Janus
Re: How do I setup the telephone?
30-11-2013 3:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you borrow one to try
Re: How do I setup the telephone?
30-11-2013 3:44 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Janus everything works fine since August in terms of DSL and Wifi.
Just to be crystal clear, is your internet connection ADSL or FIBRE (FTTC)?
If it is FTTC then your current situation could be attributed to a fault on the POTS side of the exchange to the cabinet circuit. If it is ADSL then the fault could well be in your home - either wiring or phone.
A good old fashioned wired phone plugged into the master socket (where the phone line comes into your home - not and extension) is an ideal test for a dial tone.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: How do I setup the telephone?
15-02-2014 10:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
May it be the reason that the other phone I tried was BT branded? Do they have an equivalent of a sim lock?
Any ideas how I can get the BT wireless phone to work?
Cheers,
Janus
Re: How do I setup the telephone?
15-02-2014 10:50 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Does the handset show any signs of being registered to the basestation?
Re: How do I setup the telephone?
17-02-2014 9:59 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry to hear your wireless phone isn't working. I have ran a line test on your line and can confirm that there is no fault found. As the line worked with the other phone you tried I'd be tempted to suggest that it's your phone that may be faulty. It may be worth checking through the manual for the phone itself and seeing if it needs to be reset.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Home Phone
- :
- How do I setup the telephone?