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How do I get in touch with Plusnet about a new line without a phone?

DaveMBA
Newbie
Posts: 2
Registered: ‎24-08-2017

How do I get in touch with Plusnet about a new line without a phone?

Just moved and need to swap the service - cannot phone from work, no mobile, don't want to stand in a public phone box for 30 mins!

All I need to do is set up a phone line - have the hardware, but no number. All the info would be so much easier to email as I can use the library computer, but I am just directed to a phone number (which is what i want my end!). getting hacked off.   

3 REPLIES
Community Gaffer
Community Gaffer
Posts: 2,470
Thanks: 4,171
Fixes: 81
Registered: ‎29-09-2011

Re: How do I get in touch with Plusnet about a new line without a phone?

Hi @DaveMBA and welcome to the forums!

 

If you don't want to sign up over the phone, there's always the option of signing up online at www.plus.net 

 Jono H
 Plusnet Community Manager
DaveMBA
Newbie
Posts: 2
Registered: ‎24-08-2017

Re: How do I get in touch with Plusnet about a new line without a phone?

Typical - first post is a moan, then Plusnet ( [CSA Removed] was the call handler) sorts it all out. Bizarrely, I found a public phone box - unused for other purposes! - and the line only rang once before [CSA Removed] picked up. He was excellent and sorted everything out very quickly - despite having to read out all the T&Cs, which cannot be the most exciting part of his job!

 

So, I take it all back - just find a public phone box.

 

Just one thought for PlusNet - why not have a webpage where users can change address details, then send a reply email with the T&Cs asking for user agreement. It would be a timesaver for the handlers and save this problem of phone access. 

Moderator's note by Dick (Strat) CSA name/s removed to private staff area as per Forum rules

  

Plusnet Help Team
Plusnet Help Team
Posts: 10,826
Thanks: 3,355
Fixes: 542
Registered: ‎21-04-2017

Re: How do I get in touch with Plusnet about a new line without a phone?

Happy to hear that!

 

Just one thought for PlusNet - why not have a webpage where users can change address details, then send a reply email with the T&Cs asking for user agreement. It would be a timesaver for the handlers and save this problem of phone access. 

This is something I've previously passed internal feedback on about as I too believe is a good idea.

I'll give the relevant team a nudge.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team