How do I get in touch with Plusnet about a new line without a phone?
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How do I get in touch with Plusnet about a new line without a phone?
24-08-2017 12:22 PM
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Just moved and need to swap the service - cannot phone from work, no mobile, don't want to stand in a public phone box for 30 mins!
All I need to do is set up a phone line - have the hardware, but no number. All the info would be so much easier to email as I can use the library computer, but I am just directed to a phone number (which is what i want my end!). getting hacked off.
Re: How do I get in touch with Plusnet about a new line without a phone?
24-08-2017 12:47 PM
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Hi @DaveMBA and welcome to the forums!
If you don't want to sign up over the phone, there's always the option of signing up online at www.plus.net
Re: How do I get in touch with Plusnet about a new line without a phone?
on 25-08-2017 1:26 PM - last edited on 25-08-2017 1:30 PM by Strat
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Typical - first post is a moan, then Plusnet ( [CSA Removed] was the call handler) sorts it all out. Bizarrely, I found a public phone box - unused for other purposes! - and the line only rang once before [CSA Removed] picked up. He was excellent and sorted everything out very quickly - despite having to read out all the T&Cs, which cannot be the most exciting part of his job!
So, I take it all back - just find a public phone box.
Just one thought for PlusNet - why not have a webpage where users can change address details, then send a reply email with the T&Cs asking for user agreement. It would be a timesaver for the handlers and save this problem of phone access.
Moderator's note by Dick (Strat) CSA name/s removed to private staff area as per Forum rules
Re: How do I get in touch with Plusnet about a new line without a phone?
29-08-2017 4:45 PM
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Happy to hear that!
Just one thought for PlusNet - why not have a webpage where users can change address details, then send a reply email with the T&Cs asking for user agreement. It would be a timesaver for the handlers and save this problem of phone access.
This is something I've previously passed internal feedback on about as I too believe is a good idea.
I'll give the relevant team a nudge.
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