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How do I cancel my call plan?

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Cagney1994
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How do I cancel my call plan?

Hi all

 

At the moment I'm on the evenings and weekends call plan which costs £3.50 a month. I'd prefer to cancel that and just have a line-rental only plan.

 

My phone contract is tied in with my BB. The phone one runs out this July. Is there any way I can cancel my current call plan to make it line-rental only?

 

And if so, will it have any effect on my phone contract? - i.e. it won't start a fresh one, will it?

 

Thanks in advance.

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Anoush
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Re: How do I cancel my call plan?

Hi there,

You should be able to remove the call plan online by going to https://www.plus.net/upgrade_process.html

So long as you don't make any changes to the broadband product there shouldn't be any effect on your contract length.

Once you've completed the product change process, the change will happen on your next billing date and you'll receive an email to confirm too.

I hope this helps but if you have any further questions please feel free to ask.
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Cagney1994
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Re: How do I cancel my call plan?

@Anoush

 

Thanks. But I can't seem to find the option of where to cancel my current call plan. I've added a screenshot below:

 

Phone.png

Anoush
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Re: How do I cancel my call plan?

If you go through the product change you'll see an option where you change your home phone product.
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Cagney1994
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Re: How do I cancel my call plan?

@Anoush Thanks. And I was about to edit my earlier post but you replied more or less straight away Smiley

 

I've attached another screenshot below:

 

Phone.png

 

-----

 

At the moment I'm paying £2.50 for BB even though the above info states currently £9.99. If I click to save the changes, I'm just wondering whether the system will start charging me £9.99 instead of the £2.50 which I'm on, and which runs out in July.

Anoush
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Re: How do I cancel my call plan?

You shouldn't lose any discounts as long as you don't change your broadband product.
(From the looks of it, it seems that you're not able to change that as fibre isn't available)
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Cagney1994
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Re: How do I cancel my call plan?

@Anoush - Where it says 'New monthly cost: £9.99', I've a feeling I might actually get charged that. If I do, would PN more or less correct that immediately? - Or at least when the the next monthly statement would be due?

 

 

Anoush
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Re: How do I cancel my call plan?

It's unlikely you'll be charged that, if there are any billing discounts on your account, as they shouldn't be removed unless you change the broadband product. I'll be happy to check your account tomorrow and re-apply any discounts if necessary.

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Cagney1994
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Re: How do I cancel my call plan?

@Anoush - I thought I'd add one final screenshot re. the change:

 

Phone.png

------

 

As you can see where I've underlined the info in red, it says a DD payment of £9.99 will go out on 1/05/2017

 

My current DD payment is to leave the account on or after 5/04/2017. Do you think the system will somehow charge me, again, that £9.99 on 1/05/2017 or will it stick to the date my current DD's have been going out, and the lesser amount of £2.50 for everything?

 

Also, I'm quite surprised the £2.50 I've been paying since July 2016 has never shown up on my account. It's always stated £9.99.

 

Would it be possible maybe for yourself to tinker with the system to make sure it says £2.50 and hopefully for it to stay that away until the contract ends?

Anoush
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Re: How do I cancel my call plan?

Fix

 

 My current DD payment is to leave the account on or after 5/04/2017. Do you think the system will somehow charge me, again, that £9.99 on 1/05/2017 or will it stick to the date my current DD's have been going out, and the lesser amount of £2.50 for everything?


As you can see where I've underlined the info in red, it says a DD payment of £9.99 will go out on 1/05/2017

I'd advise to put this through, and if any discounts are removed I'll easily be able to re-add them for you before your next bill date. It's unlikely I'll need to, though I do appreciate from your point of view it does seem that you'll be charged the full cost.

  



Also, I'm quite surprised the £2.50 I've been paying since July 2016 has never shown up on my account. It's always stated £9.99.

That's because the cost of the broadband package is £9.99 but it doesn't take into account any billing discounts. I apologise for the confusion, it's a bit antiquated.

 



Would it be possible maybe for yourself to tinker with the system to make sure it says £2.50 and hopefully for it to stay that away until the contract ends?

Absolutely, I'll check this tomorrow.

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Cagney1994
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Re: How do I cancel my call plan?

@Anoush - Thank you. Really appreciated Smiley

Browni
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Re: How do I cancel my call plan?

£2.50 per month for line rental & broadband? They'll be giving it for free next Grin
Cagney1994
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Re: How do I cancel my call plan?

@Browni - Lol! - Not really. I paid the line rental as one lump sum. That's why most likely it's not showing up.

Anoush
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Re: How do I cancel my call plan?

@Cagney1994 - I can confirm your call plan is scheduled to be removed from your next bill date and your discounts are still applied until the end of your contract/the year.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
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Cagney1994
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Posts: 400
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Registered: ‎28-07-2013

Re: How do I cancel my call plan?

@Anoush - Thank you Smiley