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How can I turn off voicemail

peternoble99
Not applicable
Posts: 1
Registered: ‎14-01-2016

How can I turn off voicemail

new to plusnet. I use my phone line to access and control my alarm system but the voicemail feature stops me from using it. I did not ask for it at all. I just want to turn it off but all help files say to use the call features page. This does not work as there is no option there to turn it off. Seems like loads of people have this problem but I have not found the solution. I tried the helpline phone number but the waiting times are over an hour. Not how it's portrayed on the TV ads.
3 REPLIES 3
Mal08
Rising Star
Posts: 562
Thanks: 6
Fixes: 2
Registered: ‎20-08-2008

Re: How can I turn off voicemail

I had this problem
Go here
https://portal.plus.net/plustalk/index.php?page=wlr_add_call_features
Turn Voicemail on - yes ON.
Wait a while - then turn it off.
That worked for me
HarryB
Plusnet Help Team
Plusnet Help Team
Posts: 5,191
Thanks: 1,447
Fixes: 255
Registered: ‎25-03-2015

Re: How can I turn off voicemail

Apologies for any inconvenience that caused you. Glad to see it's now sorted.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Infrastructure Operations Professional
RSP
Dabbler
Posts: 12
Registered: ‎15-02-2014

Re: How can I turn off voicemail

Bit arse about face, isn't it?