How can I disable 1571?

[#1]

Where there should be a box to tick there is a green box which does nothing when I click it.The problem I have is I recently bought a BT 8610 trio phone set and I cannot get the answer phone to work on it because apparently it does not work well when 1571 is switched on,Could someone please advise me? thanks

[#2]

Thanks for getting in touch @donmaico6

I've requested that 1571 be removed from your line and this should go through in the next hour or so.

You'll receive an e-mail confirmation once it's been removed.

Let us know if there's anything else we can help with

[#3]

thanks