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How can I add Anytime Calls to my existing package?

sleepyjohn
Grafter
Posts: 33
Thanks: 1
Registered: ‎12-03-2013

How can I add Anytime Calls to my existing package?

Hi,  I'm ready to add a £5 pm Anytime Calls package to my existing contract,  but can't find any easy way of doing that on-line.  There are plenty of references to Anytime Calls there,  but apparently no simple way of adding it.  Is calling and waiting in the phone queue the only method?
4 REPLIES 4
Oldjim
Community Veteran
Posts: 38,460
Thanks: 1,034
Fixes: 63
Registered: ‎15-06-2007

Re: How can I add Anytime Calls to my existing package?

https://portal.plus.net/index_portal.html
Product Change in the top menu bar
plusnettony
Plusnet Staff
Plusnet Staff
Posts: 2,188
Thanks: 48
Fixes: 18
Registered: ‎24-07-2014

Re: How can I add Anytime Calls to my existing package?

I've answered the ticket that you raised on the portal.
If you have any more issues, please let us know by posting here, or responding on the portal.
If this post resolved your issue please click the 'This fixed my problem' button
 Tony T
 Plusnet Help Team
sleepyjohn
Grafter
Posts: 33
Thanks: 1
Registered: ‎12-03-2013

Re: How can I add Anytime Calls to my existing package?

Thanks OldJim and thanks Tony.  Got it all sorted now,  but I found it quite hard to find and add that £5.  I was put off on my first attempt by the price of my package being shown on the portal without my discount,  and it was that which caused me to go and raise the ticket that Tony has now answered.    I suggest there's some scope for making it a bit simpler to add or subtract that £5 Anytime Calls package on-line.    I reckon by making it a bit simpler and more obvious, you could save yourselves some tickets and phone calls in future. 
catelliott
Grafter
Posts: 242
Thanks: 1
Registered: ‎05-02-2015

Re: How can I add Anytime Calls to my existing package?

Glad to hear you've got it sorted Smiley Really sorry for the confusion involved.