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How To Obtain A Line Check?

bazzer
Pro
Posts: 373
Thanks: 181
Registered: ‎10-12-2010

How To Obtain A Line Check?

Hi,
I recently bought some new BT phones (BT8500 with call blocker facilities).
Since purchasing I am noticing that some callers sound very loud as though I have them on speaker phone (which I do not) and adjusting the volume makes little difference.
Also, there is intermittent drop out on the calls and break up of speech.
BT ask that I first conduct a line check by dialling 151 but as I'm a Plusnet customer this number does not work so how should I conduct a line check?
I have only experienced this since buying these phones and my previous cordless phones were fine.
Appreciate any help.
Thanks.
4 REPLIES 4
chrcoluk
Grafter
Posts: 1,990
Thanks: 5
Registered: ‎11-12-2013

Re: How To Obtain A Line Check?

usually if reporting a fault to plusnet they carry out a check on the line and post the result in a ticket.
AndyT
Grafter
Posts: 141
Registered: ‎08-08-2014

Re: How To Obtain A Line Check?

Hi bazzer,
Because the issue has only occurred since you've been using the new handsets, it is very likely that they are causing the problem.  I have run a quick test on your line and no network fault was detected, so I would advise testing the connection with your old handsets to see if the problem still exists.
If it does, I would advise raising the issue to our faults team via the Member Centre and they will progress a fault investigation.
You can 'Report a Telephone Fault' at the following link: <a href="https://www.plus.net/wizard/ ">Help Assistant</a>
Thanks
bazzer
Pro
Posts: 373
Thanks: 181
Registered: ‎10-12-2010

Re: How To Obtain A Line Check?

Thanks everyone.
I am going to change the phones and see if the replacements have similar issues.
Cruise85
Grafter
Posts: 105
Registered: ‎05-08-2014

Re: How To Obtain A Line Check?

Hi Bazzer
Let us know how you get on with the alternative phones, as if this doesn't help we can certainly look at raising a fault for you
Thanks