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Hove Phone line is dead today

NNicholson
Just browsing
Posts: 1
Registered: ‎16-04-2020

Hove Phone line is dead today

My phone is dead today so therefore no broadband. Can’t get hold of Plusnet at all.
2 REPLIES 2
SallyN
Just browsing
Posts: 1
Registered: ‎16-04-2020

Re: Hove Phone line is dead today

I’m having the same issue. Good to know we’re valued customers isn’t it?!
KatieC
Pro
Posts: 204
Thanks: 11
Fixes: 11
Registered: ‎23-12-2019

Re: Hove Phone line is dead today

Hi @NNicholson

 

Sorry to hear of the problems with your broadband.

 

I can see that you have spoken with our support teams and the issue has since been resolved after connecting the equipment through the test socket. This would suggest it was something internal, such as the wiring or faceplate that was causing the issue.

 

@SallyN I can see that you have been in contact via other social media platforms and my colleague has raised the issue with our suppliers. I am sorry to read you don't think you are valued, I can assure you that we do appreciate your custom. Unfortunately, we are unable to guarantee a fault free service, as things do go wrong with technology. We will always work with our suppliers to resolve the issue as soon as possible. Sorry for any inconvenience that has been caused.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Katie C
 Plusnet Help Team