Homephone fault ...

[#1]

I guess I could call the call center, I have better things to do though.
Big thunderstorm here this morning, but also BT man up a pole close to out house too this morning! Anyhow our line and ADSL is broken at the moment.
Ticket 24891693
SW.

[#2]

So i just called the call center as it is close to 5pm and thought would get this raised before people go home in case they finish at 5pm.
I raised the ticket at 3pm on the portal while I was at work, then got a text message from my wife at home telling me there was a problem. I updated the ticket with some description of the symptoms at 4pm. When I called at 5pm, I was told because I updated this at 4pm it had dropped to bottom of queue and that is why nobody has dealt with it.
I thought the ticket system did not do this while in the 'Waiting For Support Team to Answer' state. Yes/No?
Finally, despite me going through the 'Ask a Question Wizard', the problem had not actually yet been put to the Homephone Faults team.
SW.

[#3]

Hi there,
Firstly, apologies for the misinformation you were given. Adding a reply does not push the ticket to the back of the queue, and I'll ensure this is addressed with the person you spoke to.
It looks like our tests picked up an obvious fault with your line, which was raised to BT as soon as the test was complete, can you confirm whether you're still having issues?

[#4]

I understand why you wouldn't want to wait in the call queue for reporting, but I had exactly the same problem last month and selected the telephone fault option on the answer system and was put through immediately. Homephone faults are prioritised AFAIK and escalated. In my case I reported a.m., received a text in the afternoon to say that it had been sent to BT as an exchange fault and by next morning it was back on.

[#5]

Hi Folks,
BT have rang to tell me everything is fixed, I can not tell as I am at work at the moment.
The call divert was arranged promptly which is the main thing, it was enabled within about an hour of the call which is fine.
SW.
PS. Can I get MaxDSL retrained now after this line fault or at least but me onto a 9dB profile?

[#6]

You can raise a ticket requesting your SNR to be lowered.

[#7]

Yep, ticket 24902396 now raised.

[#8]

The PN portal has me set to 500kb/s, looks like PN have not got the delta report from BT yet.
BT speedtester shows I should be on 2000kb/s ... can somebody kick the system for me so I get 2Mb?

Quote

Test1 comprises of Best Effort Test:  -provides background information.     IP profile for your line is - 2000 kbps     DSL connection rate: 448 kbps(UP-STREAM)  2720 kbps(DOWN-STREAM)     Actual IP throughput achieved during the test was - 277 kbps

ta.